Duty Manager (QA)

Power International Holding
Qatar
Full timeFunction: QA, Test & Release EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Problem-solving","Attention to detail","Resilience"]

Oversee the hotel’s end-to-end operations during assigned shifts, ensuring smooth service across front office, housekeeping, security, and maintenance. Serve as the primary point of contact for guest inquiries, requests, complaints, and urgent incidents. Monitor compliance with hotel policies, safety standards, and HSE&E/QM controls, conduct inspections, and manage room inventory and revenue-relevant reporting. Lead, train, and mentor staff while coordinating across departments to deliver consistent guest experiences.

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FursaFursa
Power International Holding
Power International Holding
16 hours ago

Duty Manager (QA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Oversee the hotel’s end-to-end operations during assigned shifts, ensuring smooth service across front office, housekeeping, security, and maintenance. Serve as the primary point of contact for guest inquiries, requests, complaints, and urgent incidents. Monitor compliance with hotel policies, safety standards, and HSE&E/QM controls, conduct inspections, and manage room inventory and revenue-relevant reporting. Lead, train, and mentor staff while coordinating across departments to deliver consistent guest experiences.
Location: Qatar
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Manager level

Key Responsibilities

  • •Supervise and manage overall hotel operations during assigned shifts to ensure efficient functioning across departments.
  • •Act as the point of contact for guests, handling inquiries, requests, and complaints promptly and professionally.
  • •Coordinate and oversee front office, housekeeping, security, and maintenance teams, providing guidance and support.
  • •Ensure compliance with hotel policies, procedures, and safety standards through inspections and audits.
  • •Manage revenue-related shift activities such as room inventory/occupancy adjustments, billing instructions, discounts/rebates, and rate variance reporting.

Key Requirements

  • •5+ years of working experience with 3 years of relevant experience in hotel operations.
  • •Strong leadership and management skills to supervise multiple departments and staff during shifts.
  • •In-depth knowledge of hotel operations, including front office procedures, housekeeping standards, safety protocols, and guest service principles.
  • •Ability to communicate professionally with guests, colleagues, and stakeholders.
  • •ERP knowledge (SAP functional skills preferred/required).
Experience:5+ yearsHospitalityHotel operations
Education:Bachelor's
Skills:LeadershipCommunicationProblem-solvingAttention to detailResilience
Tech Stack:SAPERPAI

Company Brief

Power International Holding
Diversified holding company investing across construction, real estate, food & beverage, agriculture, industrial services, and energy sectors, operating regional subsidiaries and managing large infrastructure and development projects in the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Doha, Qatar
Website