Order management III

Applied Materials
Tokyo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Judgment","Relationship management","Interpersonal skills"]

Own customer order management by creating quotations/opportunities and maintaining accurate Sales Orders in the ERP system. You’ll handle complex customer inquiries via phone, email, and fax, escalate unresolved requirements, and follow up to ensure needs are met. Build relationships with customers and internal stakeholders, develop functional knowledge of Applied Materials products, and act as a resource for colleagues when issues require judgment and problem-solving.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Applied Materials
Applied Materials
3 months ago

Order management III

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own customer order management by creating quotations/opportunities and maintaining accurate Sales Orders in the ERP system. You’ll handle complex customer inquiries via phone, email, and fax, escalate unresolved requirements, and follow up to ensure needs are met. Build relationships with customers and internal stakeholders, develop functional knowledge of Applied Materials products, and act as a resource for colleagues when issues require judgment and problem-solving.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Create quotations/opportunities in the ERP system and provide them to customers.
  • •Create and maintain accurate Sales Orders in ERP.
  • •Escalate and follow up on customer requirements not being met.
  • •Handle complex customer inquiries via phone, email, and fax.
  • •Develop understanding of customer requirements and maintain relationships with customers and internal stakeholders.

Key Requirements

  • •Develop understanding of customer requirements and maintain effective customer relationships.
  • •Maintain accurate Sales Orders in the ERP system.
  • •Create quotations/opportunities in the ERP system and provide them to customers.
  • •Handle complex customer inquiries via phone, email, and fax.
  • •Demonstrate functional knowledge of Applied Materials products and related disciplines.
Skills:CommunicationProblem-solvingJudgmentRelationship managementInterpersonal skills
Tech Stack:ERPSales Orders

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor