Canva

1 week ago

Technical Support Manager - Ecosystem

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead the Developer Support and App Review teams, owning day-to-day operations and long-term strategy for scaling the ecosystem review process. Ensure SLAs and team targets are met, improve review efficiency and quality, and drive automation and AI-assisted checks to handle growing volumes. Partner with product, partnerships, and engineering to streamline launches, reduce developer friction, translate feedback into product insights, and maintain rigorous quality and post-release monitoring.

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead and coach app review and support specialists, developing skills and ensuring high performance.
•Ensure priority partners receive a high-quality, timely review experience and that SLAs are met.
•Drive a more streamlined, automated app review process using tooling improvements, Jira automations, and AI-assisted checks.
•Serve as the conduit between developers and the product team by translating feedback and pain points into actionable product insights.
•Ensure only quality apps enter the ecosystem through rigorous review processes, ongoing quality checks, and post-release monitoring.

Pay and Benefits

Perks:EquityParental Leave

Key Requirements

•At least 6 years of experience in technical support or operations, with a track record of coaching individuals and driving team performance.
•Comfort working in a technical environment, able to converse confidently with stakeholders about APIs, SDKs, and developer tooling at a conceptual level.
•Hands-on automation experience, including configuring systems such as Jira Service Management and measuring impact on a live queue.
•Hands-on experience implementing and improving systems and processes that support the business.
•Comfort working with data and dashboards to track SLAs, identify bottlenecks, and measure team performance.

Experience:Technical supportOperationsDeveloper toolingPlatform ecosystem

Skills:CoachingStakeholder managementCommunicationProcess improvementData analysis

Languages:English

Tech Stack:APIsSDKsJiraJira Service ManagementJira automationsAIREST APICanva Apps SDKConnect API

Company Brief

Canva

Canva is an online visual communications platform that provides drag-and-drop design tools, templates, and media assets for creating presentations, social media graphics, videos, documents and more, serving individuals and large enterprises globally.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Surry Hills, New South Wales, Australia

Founded: 2012

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Canva

1 week ago

Technical Support Manager - Ecosystem

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead and coach app review and support specialists, developing skills and ensuring high performance.
•Ensure priority partners receive a high-quality, timely review experience and that SLAs are met.
•Drive a more streamlined, automated app review process using tooling improvements, Jira automations, and AI-assisted checks.
•Serve as the conduit between developers and the product team by translating feedback and pain points into actionable product insights.
•Ensure only quality apps enter the ecosystem through rigorous review processes, ongoing quality checks, and post-release monitoring.

Pay and Benefits

Perks:EquityParental Leave

Key Requirements

•At least 6 years of experience in technical support or operations, with a track record of coaching individuals and driving team performance.
•Comfort working in a technical environment, able to converse confidently with stakeholders about APIs, SDKs, and developer tooling at a conceptual level.
•Hands-on automation experience, including configuring systems such as Jira Service Management and measuring impact on a live queue.
•Hands-on experience implementing and improving systems and processes that support the business.
•Comfort working with data and dashboards to track SLAs, identify bottlenecks, and measure team performance.

Experience:Technical supportOperationsDeveloper toolingPlatform ecosystem

Skills:CoachingStakeholder managementCommunicationProcess improvementData analysis

Languages:English

Tech Stack:APIsSDKsJiraJira Service ManagementJira automationsAIREST APICanva Apps SDKConnect API

Company Brief

Canva

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Surry Hills, New South Wales, Australia

Founded: 2012

Glassdoor: 3.9

Website LinkedIn Glassdoor