NTT

2 months ago

Helpdesk Associate - ITIL

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Provide first-line support for reported IT problems by identifying, prioritizing, researching, and driving resolution through phone, email, and chat. Act as a liaison between customers and client infrastructure teams, ensuring proper incident and request handling aligned with ITIL best practices. Use strong troubleshooting knowledge across MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications, while supporting a rotational 24x7 shift schedule.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide technical guidance to identify, prioritize, and resolve reported problems via phone, email, and chat.
•Perform recognition, research, isolation, resolution, and follow-up steps for incidents.
•Act as a liaison between customers and departments within the client infrastructure.
•Apply strong troubleshooting knowledge across MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications.
•Follow ITIL best practices for incident and request management procedures.

Key Requirements

•Must be a Graduate; B.Tech/B.E or other technical degree preferred.
•1 year of international calling experience.
•Good communication skills plus strong comprehension and writing skills.
•Excellent customer handling skills.
•Comfortable working rotational shifts within a 24x7 support window.

Education:Bachelor's

Skills:CommunicationCustomer handlingTroubleshootingProblem resolutionWritten communication

Tech Stack:ITILPhoneEmailChatMS WindowsPC HardwareInternet ExplorerMS OfficeCOTS applications

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT