Customer Care Agent RSA with Italian & French (m/f/d) (Bucarest, RO, 020339)

Allianz
Romania
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsSkills: ["Problem-solving","Independence","Quick thinking","Time management","Teamwork"]

Provide back-office and front-office customer support, ensuring customers receive accurate answers. Review and process travel claims quickly and in line with company guidelines, investigating as needed and driving timely follow-ups. Meet individual and team productivity and quality targets while collaborating with internal teams to resolve issues. Use predictive analytics and AI tooling to support fraud detection and assist with additional duties as needed.

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FursaFursa
Allianz
Allianz
4 days ago

Customer Care Agent RSA with Italian & French (m/f/d) (Bucarest, RO, 020339)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide back-office and front-office customer support, ensuring customers receive accurate answers. Review and process travel claims quickly and in line with company guidelines, investigating as needed and driving timely follow-ups. Meet individual and team productivity and quality targets while collaborating with internal teams to resolve issues. Use predictive analytics and AI tooling to support fraud detection and assist with additional duties as needed.
Location: Romania
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle back-office and front-office customer support to answer customer inquiries.
  • •Review and process travel claims quickly and accurately according to company guidelines.
  • •Investigate claims and ensure timely follow-up for a strong customer experience.
  • •Meet personal and team productivity and quality goals each month.
  • •Work closely with internal teams to resolve issues and provide solutions; assist with other duties as needed.

Pay and Benefits

Perks:Health InsuranceAnnual BonusPaid LeaveLearning Budget

Key Requirements

  • •Fluent in French (C1) and Italian (min. B2).
  • •1-2 years of experience in a similar role is a plus.
  • •Ability to solve problems and tackle challenges independently.
  • •Ability to handle high-volume work and meet deadlines.
  • •Comfortable using Microsoft Office (Outlook, Excel, Word, PowerPoint, Access).
Experience:1-2 yearsClaims processing
Skills:Problem-solvingIndependenceQuick thinkingTime managementTeamwork
Languages:FrenchItalian
Tech Stack:Microsoft OfficeOutlookExcelWordPowerPointAccessAIMachine learningPredictive analyticsFraud detectionBusiness intelligence

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn