Salesforce

1 month ago

Senior Principal Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Senior Principal Success Manager for Salesforce Core platform (Sales Cloud, Service Cloud, Platform, Data Cloud, Agentforce) responsible for guiding high-value Signature customers, delivering value, coordinating multi-stakeholder success plans, and driving ROI-driven outcomes across complex, multi-org engagements with executive influence.

Location: Bogotá

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Serve as the single point of customer accountability for delivery of all Signature deliverables, ensuring overall customer experience, renewals and expansions
•Coordinate all Signature deliverables and oversee the customer experience throughout the Signature lifecycle
•Apply processes to address customer needs and ensure value is delivered through the Signature offer
•Align with and manage both business and technical stakeholders, balancing business value and technical goals
•Design and oversee ROI-driven engagement and multi-org programs to deliver tangible outcomes for high-value customers

Key Requirements

•5–6 years of relevant industry experience in Customer Success, SaaS, or related strategic consulting fields
•Prior experience as a CSM in Salesforce Core (Sales Cloud, Service Cloud, Platform)
•Exceptional communication and presentation skills with ability to influence at all levels, including C-level
•Ability to handle objections, navigate complex discussions, and drive alignment
•Experience supporting enterprise-level, multi-org and multi-cloud customers, with at least intermediate English proficiency

Experience:5-6 yearsSaasCustomer successEnterprise

Skills:CommunicationLeadershipRelationship managementPresentationProblem-solving

Certifications:AdministratorAdvanced AdministratorPlatform App BuilderSales Cloud ConsultantService Cloud Consultant

Languages:English

Tech Stack:Sales CloudService CloudPlatformData CloudAgentforce

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

1 month ago

Senior Principal Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Serve as the single point of customer accountability for delivery of all Signature deliverables, ensuring overall customer experience, renewals and expansions
•Coordinate all Signature deliverables and oversee the customer experience throughout the Signature lifecycle
•Apply processes to address customer needs and ensure value is delivered through the Signature offer
•Align with and manage both business and technical stakeholders, balancing business value and technical goals
•Design and oversee ROI-driven engagement and multi-org programs to deliver tangible outcomes for high-value customers

Key Requirements

•5–6 years of relevant industry experience in Customer Success, SaaS, or related strategic consulting fields
•Prior experience as a CSM in Salesforce Core (Sales Cloud, Service Cloud, Platform)
•Exceptional communication and presentation skills with ability to influence at all levels, including C-level
•Ability to handle objections, navigate complex discussions, and drive alignment
•Experience supporting enterprise-level, multi-org and multi-cloud customers, with at least intermediate English proficiency

Experience:5-6 yearsSaasCustomer successEnterprise

Skills:CommunicationLeadershipRelationship managementPresentationProblem-solving

Certifications:AdministratorAdvanced AdministratorPlatform App BuilderSales Cloud ConsultantService Cloud Consultant

Languages:English

Tech Stack:Sales CloudService CloudPlatformData CloudAgentforce

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor