Community Experience & Engagement Specialist

Unit4
Lisbon
Workplace: RemoteFull timeEUR 25,680 - 32,186 annuallyFunction: Customer Success & Account ManagementExperience: 1-2 yearsSkills: ["Communication","Collaboration","Customer advocacy","Continuous improvement"]

Own the Community4U customer experience by moderating discussions, managing unanswered questions, and identifying recurring issues and experience gaps. Analyze engagement and customer journey data to recommend UX improvements that boost navigation, discoverability, and self-service success. Partner with Customer Success, Support, Product, and Digital Customer Experience teams to continuously optimize the platform, including AI-enabled automation to improve efficiency and resolution rates.

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Unit4
Unit4
1 day ago

Community Experience & Engagement Specialist

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Last checked: 12 hours agoStatus: Live

Job Summary

Own the Community4U customer experience by moderating discussions, managing unanswered questions, and identifying recurring issues and experience gaps. Analyze engagement and customer journey data to recommend UX improvements that boost navigation, discoverability, and self-service success. Partner with Customer Success, Support, Product, and Digital Customer Experience teams to continuously optimize the platform, including AI-enabled automation to improve efficiency and resolution rates.
Location: Lisbon
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Perform daily moderation of community discussions, questions, comments, and user-generated content.
  • •Manage unanswered questions and coordinate internal escalations to relevant subject matter experts.
  • •Identify recurring issues and emerging discussion trends to drive continuous improvement.
  • •Analyze user behavior, engagement data, and customer journeys to uncover friction points and recommend UX enhancements.
  • •Support adoption of AI-assisted capabilities to improve efficiency, content quality, moderation, and overall customer experience.

Pay and Benefits

Salary: EUR 25,680 - 32,186 annually
Perks:Remote WorkPaid Leave

Key Requirements

  • •1-2 years of experience in community management, customer experience, customer success, digital engagement, or a related discipline, with responsibility for customer-facing programs or digital communities.
  • •Experience moderating online communities, forums, knowledge-sharing platforms, or customer engagement channels.
  • •Strong understanding of customer experience principles and digital self-service best practices.
  • •Hands-on experience with community platforms, customer success systems, analytics tools, or related technologies.
  • •Ability to analyze customer feedback, behavior patterns, and usability challenges, and translate them into practical improvement recommendations.
Experience:1-2 yearsCommunity managementCustomer successDigital engagement
Skills:CommunicationCollaborationCustomer advocacyContinuous improvement
Languages:English

Company Brief

Unit4
Provides cloud ERP, HCM and FP&A software for people-centric organizations (professional services, public sector, nonprofit, higher education), delivering adaptive, self-driving enterprise applications and services globally.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Dordrecht, Netherlands
Founded: 1980
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor