General Dynamics

1 month ago

Help Desk Technician - TS/SCI with POLY

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Join the Help Desk team to provide enterprise IT support, resolving incidents and requests for a federal environment. Requires 3+ years of related IT experience, TS/SCI with poly, and US citizenship. Onsite role in Colorado Springs with a strong emphasis on customer service, ticket management, and IT problem solving in a secure setting.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Provide timely IT help desk support to end users, triaging and resolving incidents and service requests.
•Diagnose hardware, software, and network issues and document resolutions in the ticketing system.
•Coordinate with other IT teams to ensure effective incident response and change implementation.
•Maintain knowledge base and deliver user-focused documentation and training as needed.
•Uphold security policies and assist with compliance in a TS/SCI environment.

Pay and Benefits

Perks:401kHealth InsurancePaid Leave

Key Requirements

•Associates of Arts or Associates of Science
•3+ years of related experience
•Security+ CE certification
•US Citizenship Required
•TS/SCI with Polygraph
•Onsite work in USA CO Colorado Springs

Experience:3+ yearsInformation technology

Education:Bachelor's

Skills:Customer serviceProblem-solving

Certifications:Security+CE

Languages:English

Tech Stack:WindowsIT support

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:Top Secret/SCIPolygraph

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

General Dynamics

1 month ago

Help Desk Technician - TS/SCI with POLY

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Provide timely IT help desk support to end users, triaging and resolving incidents and service requests.
•Diagnose hardware, software, and network issues and document resolutions in the ticketing system.
•Coordinate with other IT teams to ensure effective incident response and change implementation.
•Maintain knowledge base and deliver user-focused documentation and training as needed.
•Uphold security policies and assist with compliance in a TS/SCI environment.

Pay and Benefits

Perks:401kHealth InsurancePaid Leave

Key Requirements

•Associates of Arts or Associates of Science
•3+ years of related experience
•Security+ CE certification
•US Citizenship Required
•TS/SCI with Polygraph
•Onsite work in USA CO Colorado Springs

Experience:3+ yearsInformation technology

Education:Bachelor's

Skills:Customer serviceProblem-solving

Certifications:Security+CE

Languages:English

Tech Stack:WindowsIT support

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:Top Secret/SCIPolygraph

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn