Customer Success Executive, Dedicated

Okta
Chicago, Colorado, Texas
Workplace: OnsiteFull timeUSD 182,000 - 250,800 annuallyFunction: Customer Success & Account ManagementExperience: 10+ yearsSkills: ["Relationship management","Executive stakeholder management","Problem-solving","Presentation","Project management"]

Own the retention and growth of Key Accounts by building strong customer and C-level relationships and delivering measurable business outcomes. Plan and execute proactive success motions, lead Strategic Business Reviews with clear KPIs, and coordinate cross-functional teams to resolve escalations. Surface customer feedback for continuous improvement, guide adoption of Okta capabilities, and proactively identify renewal risk and expansion opportunities.

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FursaFursa
Okta
Okta
4 days ago

Customer Success Executive, Dedicated

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Last checked: 11 hours agoStatus: Live

Job Summary

Own the retention and growth of Key Accounts by building strong customer and C-level relationships and delivering measurable business outcomes. Plan and execute proactive success motions, lead Strategic Business Reviews with clear KPIs, and coordinate cross-functional teams to resolve escalations. Surface customer feedback for continuous improvement, guide adoption of Okta capabilities, and proactively identify renewal risk and expansion opportunities.
Location: Chicago, Colorado, Texas
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and nurture strong customer and C-Level relationships to ensure retention, happiness, and significant ROI.
  • •Design and execute proactive success plans and Strategic Business Reviews with clear goals, KPIs, and timelines.
  • •Mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and drive coordinated success motions.
  • •Gather and surface customer feedback to drive continuous improvement and challenge what needs to evolve.
  • •Identify renewal risk, remediate with internal teams to ensure successful renewals, and proactively spot expansion opportunities.
Travel: Medium travel

Pay and Benefits

Salary: USD 182,000 - 250,800 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kFlexible SpendingPaid LeaveParental Leave

Key Requirements

  • •10+ years of experience in customer success, account management, or consulting, managing relationships with large, complex enterprises (preferably SaaS-based technical enterprise products).
  • •Proven track record delivering and scaling exceptional customer experience.
  • •Demonstrated emotional intelligence and strong executive stakeholder relationship management.
  • •Exceptional presentation, communication, and project management skills with C-level executives to align technical goals with business value.
  • •Good technical and problem-solving skills, with experience in enterprise security tools preferred.
Experience:10+ yearsSaaSEnterpriseCustomer success
Skills:Relationship managementExecutive stakeholder managementProblem-solvingPresentationProject management
Languages:English

Company Brief

Okta
Provides identity and access management cloud solutions that help organizations secure and manage user authentication, single sign-on, multi-factor authentication, and lifecycle management across applications and devices.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn