Teller Supervisor - Frankfort, IL

Old Second Bancorp
United States
Workplace: OnsiteFull timeUSD 20.5 - 26.5 hourlyFunction: OtherEducation: high_schoolSkills: ["Customer service","Communication","Interpersonal skills","Attention to detail","Decision-making"]

Manage the daily Teller function for a branch, ensuring compliance with regulatory, security, and bank policies while delivering excellent customer service. Train, schedule, and coach teller staff to meet monthly referral goals, and conduct performance reviews using teller records and the Teller Bonus Program. Oversee cash supply and currency requirements, complete audits/security tests, and step into the teller window as needed.

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Old Second Bancorp
Old Second Bancorp
2 months ago

Teller Supervisor - Frankfort, IL

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Manage the daily Teller function for a branch, ensuring compliance with regulatory, security, and bank policies while delivering excellent customer service. Train, schedule, and coach teller staff to meet monthly referral goals, and conduct performance reviews using teller records and the Teller Bonus Program. Oversee cash supply and currency requirements, complete audits/security tests, and step into the teller window as needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Manage the daily teller function for the branch, ensuring compliance with regulatory, security, and bank policies and procedures.
  • •Provide training, motivation, and encouragement to teller staff to ensure superior customer service and accuracy.
  • •Monitor staffing coverage through scheduling, and coach tellers to assigned monthly referral goals; participate in efforts to reach branch sales referral goals.
  • •Complete monthly and annual performance reviews using teller performance records and the quarterly Teller Bonus Program; implement and monitor the quarterly Teller Bonus Program.
  • •Maintain teller currency level requirements by ordering sufficient cash, conduct audits and security tests, and interview/hire staff.

Pay and Benefits

Salary: USD 20.5 - 26.5 hourly

Key Requirements

  • •High school (or equivalent) and two or more years of teller or banking experience, or an equivalent combination of education and experience.
  • •Lift/push up to 50 lbs.
  • •Must work onsite and be available during branch hours (Monday–Friday 8am–6pm; Saturday 8am–1pm).
  • •Demonstrate excellent customer service skills.
  • •Strong accuracy in balancing and reconciliation, with above-average keyboard/computer and math skills.
Experience:BankingTeller
Education:High School
Skills:Customer serviceCommunicationInterpersonal skillsAttention to detailDecision-making
Languages:English

Company Brief

Old Second Bancorp
Community-focused bank holding company providing commercial, consumer, and wealth management services through Old Second National Bank. Serves businesses and individuals across Illinois with deposit, lending, treasury management, and digital banking solutions.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Aurora, United States
Founded: 1871
WebsiteLinkedIn