Customer Service Representatives

Sutherland
Cairo
Workplace: OnsiteFull timeEGP 14,000 - 20,000 monthlyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving"]

Handle incoming customer inquiries and provide professional, accurate support. Resolve requests and issues efficiently while maintaining a positive customer experience and up-to-date records of customer interactions. Respond to product and service questions, manage complaints with suitable solutions, follow quality and company policies, and escalate complex cases when needed. Works on-site with flexible rotational shifts.

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FursaFursa
Sutherland
Sutherland
2 days ago

Customer Service Representatives

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Handle incoming customer inquiries and provide professional, accurate support. Resolve requests and issues efficiently while maintaining a positive customer experience and up-to-date records of customer interactions. Respond to product and service questions, manage complaints with suitable solutions, follow quality and company policies, and escalate complex cases when needed. Works on-site with flexible rotational shifts.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer inquiries and provide professional support.
  • •Respond to customer requests and resolve issues efficiently.
  • •Provide accurate information about products and services.
  • •Ensure a positive customer experience throughout every interaction.
  • •Maintain accurate records and follow company policies; handle complaints and escalate complex cases when necessary.

Pay and Benefits

Salary: EGP 14,000 - 20,000 monthly
Perks:Commuter BenefitsSocial InsuranceHealth Insurance

Key Requirements

  • •English level B2 or above.
  • •Graduates and dropouts are welcome to apply.
  • •Maximum age: 40 years old.
  • •Willing to work on-site.
  • •Flexible with rotational shifts; excellent communication and problem-solving skills.
Skills:CommunicationProblem-solving
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor