Garage

6 days ago

Customer Success Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Deliver fast, thoughtful customer support for buyers and sellers across phone, email, chat, and text. Triage and resolve transaction-related issues from intake through follow-up, escalating to Ops, Product, Finance, or Go-to-Market as needed. Help build the customer success systems at an early stage, including Help Center content, internal documentation, escalation workflows, support tooling, and feedback loops. Turn recurring questions and pain points into actionable insights and better support workflows.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own day-to-day customer support across phone, email, chat, and text for buyers and sellers.
•Triage, investigate, and resolve customer issues from intake through follow-up, escalating to Ops, Product, Finance, or Go-to-Market when needed.
•Support purchase management workflows by helping customers understand next steps, coordinating internal handoffs, and keeping transactions moving.
•Build and maintain Help Center articles, knowledge-base content, macros, and customer-facing documentation for a non-technical audience.
•Improve support workflows with tooling, AI, and automation to reduce repetitive work and create faster, clearer customer responses.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionPaid Leave401kWellness StipendCommuter BenefitsRelocation

Key Requirements

•2+ years of experience in customer support, customer success, customer experience, or another customer-facing role.
•Experience supporting customers across multiple channels, including phone, email, chat, and text.
•Strong verbal and written communication skills.
•Comfort learning new customer support tools, internal systems, and operational processes quickly.
•Good judgment when triaging issues, escalating appropriately, and communicating with customers.

Experience:2+ years

Skills:CommunicationOrganizationJudgmentIntegrityCustomer focus

Tech Stack:PhoneEmailChatTextIntercomFrontPylonHelp CenterKnowledge baseMacrosAIAutomationEscalation workflows

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Garage

Garage is a retail brand selling casual fashion and accessories for teens and young women, offering tops, jeans, dresses, outerwear and lifestyle items through its online store and physical retail locations.

Industry: Fashion & Apparel

Website

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Garage

6 days ago

Customer Success Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own day-to-day customer support across phone, email, chat, and text for buyers and sellers.
•Triage, investigate, and resolve customer issues from intake through follow-up, escalating to Ops, Product, Finance, or Go-to-Market when needed.
•Support purchase management workflows by helping customers understand next steps, coordinating internal handoffs, and keeping transactions moving.
•Build and maintain Help Center articles, knowledge-base content, macros, and customer-facing documentation for a non-technical audience.
•Improve support workflows with tooling, AI, and automation to reduce repetitive work and create faster, clearer customer responses.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionPaid Leave401kWellness StipendCommuter BenefitsRelocation

Key Requirements

•2+ years of experience in customer support, customer success, customer experience, or another customer-facing role.
•Experience supporting customers across multiple channels, including phone, email, chat, and text.
•Strong verbal and written communication skills.
•Comfort learning new customer support tools, internal systems, and operational processes quickly.
•Good judgment when triaging issues, escalating appropriately, and communicating with customers.

Experience:2+ years

Skills:CommunicationOrganizationJudgmentIntegrityCustomer focus

Tech Stack:PhoneEmailChatTextIntercomFrontPylonHelp CenterKnowledge baseMacrosAIAutomationEscalation workflows

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Garage

Industry: Fashion & Apparel

Website