Junior Operations Analyst

Ebury
Spain
Workplace: HybridFull timeFunction: Business OperationsSkills: ["Communication","Teamwork","Attention to detail","Problem-solving","Learning agility"]

Support the Ebury Operations team by verifying and processing client payments, handling payment beneficiaries, and responding to client questions across email, phone, and chat. Own end-to-end tasks including transaction reporting file creation, reconciliation of client funds and FX settlements, investigation of unallocated or non-received funds, and coordinating manual funding when needed. Collaborate with colleagues and escalate issues quickly while meeting quality standards and SLAs in a hybrid Leon office role.

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FursaFursa
Ebury
Ebury
1 month ago

Junior Operations Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Support the Ebury Operations team by verifying and processing client payments, handling payment beneficiaries, and responding to client questions across email, phone, and chat. Own end-to-end tasks including transaction reporting file creation, reconciliation of client funds and FX settlements, investigation of unallocated or non-received funds, and coordinating manual funding when needed. Collaborate with colleagues and escalate issues quickly while meeting quality standards and SLAs in a hybrid Leon office role.
Location: Spain
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Entry level

Key Responsibilities

  • •Instruction and initial verification of client payments in line with internal processes and SLAs.
  • •Complete payment beneficiaries and conduct basic updates to client information following relevant procedures.
  • •Help clients resolve transaction and payment questions via email, phone, and chat with empathy.
  • •Create and manually enrich transaction reporting files and reconcile client funds, FX settlements, and internal cash movements.
  • •Investigate unallocated/non-received funds, reject or escalate as required, and check payment status in third-party platforms including SWIFT GPI.

Pay and Benefits

Perks:Health InsurancePaid Leave

Key Requirements

  • •Practice punctuality and good office etiquette while working in strict timeframes.
  • •Proactive and able to work under pressure.
  • •Diligent with strong attention to detail.
  • •Good written and verbal communication skills.
  • •Curious and eager to learn, actively asking questions to confirm understanding of processes.
Skills:CommunicationTeamworkAttention to detailProblem-solvingLearning agility
Tech Stack:SWIFT GPIBanking platformsPayment platforms

Company Brief

Ebury
Provides international payments, FX, and treasury solutions for SMEs and mid-market companies, enabling cross-border transactions, multi-currency accounts, and financing services to support global trade and cash flow management.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: London, United Kingdom
Founded: 2009
WebsiteLinkedIn