Manager, Customer Engineer

Applied Materials
Singapore
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Leadership","Coaching","Problem-solving","Ethical conduct","Interpersonal communication"]

Lead and coach customer engineers within your district, maintaining customer relationships at all levels through regular visits and technical updates. Own account planning alongside district sales engineering, support system sales to CSD and field engineering, and drive financial forecasting and cost efficiency. Oversee customer installation planning and execution, manage RMA processes, and ensure accurate customer engineer hours tracking while executing escalation procedures.

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FursaFursa
Applied Materials
Applied Materials
1 day ago

Manager, Customer Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead and coach customer engineers within your district, maintaining customer relationships at all levels through regular visits and technical updates. Own account planning alongside district sales engineering, support system sales to CSD and field engineering, and drive financial forecasting and cost efficiency. Oversee customer installation planning and execution, manage RMA processes, and ensure accurate customer engineer hours tracking while executing escalation procedures.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Develop and maintain customer relationships in your district, including regular customer visits.
  • •Manage, coach, and direct customer engineers; handle salary/career planning, corrective actions, and performance appraisals.
  • •Act as the prime interface with product divisions (tech support, training, spares, reliability) and manage escalation procedures.
  • •Drive account planning with district sales engineer, provide support plans for system sales, and manage district financial forecasting and cost efficiency.
  • •Oversee system installation (planning, reporting, execution, meetings, process support identification) and manage RMA procedures and customer engineer hours tracking.

Pay and Benefits

Perks:Travel AllowanceEmployee Assistance

Key Requirements

  • •Develop and maintain customer relationships across relevant individuals in your district through regular customer visits.
  • •Manage, coach, and direct customer engineers, including salary and career planning, corrective actions, objectives, and performance appraisals.
  • •Serve as the prime interface with product divisions including tech support, training, spares, and reliability.
  • •Own system installation planning, reporting, and execution, including pre-facility and start-up meetings and process support identification.
  • •Manage RMA procedures and ensure accurate customer engineer hours tracking, including effectiveness measurement and corrective actions.
Experience:SemiconductorsMaterials scienceEngineering solutions
Skills:LeadershipCoachingProblem-solvingEthical conductInterpersonal communication

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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Glassdoor: 3.9
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