Fortinet

1 month ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide advanced troubleshooting and escalation for Fortinet core products (notably FortiGate), analyze configurations, gather customer system data, and propose corrective actions. Collaborate with QA and development to reproduce issues, document findings, and educate customers on networking concepts. Manage cases to closure and contribute to Fortinet\'s global Support team from the Atlanta hub.

Location: Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide troubleshooting expertise on the core Fortinet products - especially FortiGate
•Collection, analysis and change recommendations of configuration information
•Collection and analysis of customer system information
•Recommend corrective actions based on analysis
•Provide Customer education where needed due to gaps in networking, product knowledge etc.

Pay and Benefits

Perks:Health Insurance401k

Key Requirements

•3+ years of experience in a technical support or system administration role in a networking/security company or equivalent education
•Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience
•Deep working knowledge of operating systems — Windows, OSX, Unix/Linux
•Strong understanding of TCP/IP, routing protocols, L2/L3 switching
•Experience with security products - firewalls, IDS/IPS, VPN, virus scanning

Experience:3+ yearsCybersecurityNetworking

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer-serviceCollaborationTime management

Languages:English

Tech Stack:FortinetFortiGateTCP/IPVPNFirewallsIDS/IPSWindowsUnix/Linux

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

1 month ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide troubleshooting expertise on the core Fortinet products - especially FortiGate
•Collection, analysis and change recommendations of configuration information
•Collection and analysis of customer system information
•Recommend corrective actions based on analysis
•Provide Customer education where needed due to gaps in networking, product knowledge etc.

Pay and Benefits

Perks:Health Insurance401k

Key Requirements

•3+ years of experience in a technical support or system administration role in a networking/security company or equivalent education
•Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience
•Deep working knowledge of operating systems — Windows, OSX, Unix/Linux
•Strong understanding of TCP/IP, routing protocols, L2/L3 switching
•Experience with security products - firewalls, IDS/IPS, VPN, virus scanning

Experience:3+ yearsCybersecurityNetworking

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer-serviceCollaborationTime management

Languages:English

Tech Stack:FortinetFortiGateTCP/IPVPNFirewallsIDS/IPSWindowsUnix/Linux

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn