Service Desk Analyst

BeyondTrust
Singapore, Manchester
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Problem-solving","Customer service orientation","Ability to prioritize","Adaptability"]

Provide service desk support for end users both in person and remotely, managing incidents and requests through a ticketing system and escalating when needed. Own and maintain IT equipment and assets for the Singapore office, including computers, printers, networking devices, and peripherals, while coordinating upgrades with internal infrastructure. Monitor systems for potential issues, partner with third-party vendors for repairs and warranty claims, and train new employees on IT tools and best practices.

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FursaFursa
BeyondTrust
BeyondTrust
18 hours ago

Service Desk Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide service desk support for end users both in person and remotely, managing incidents and requests through a ticketing system and escalating when needed. Own and maintain IT equipment and assets for the Singapore office, including computers, printers, networking devices, and peripherals, while coordinating upgrades with internal infrastructure. Monitor systems for potential issues, partner with third-party vendors for repairs and warranty claims, and train new employees on IT tools and best practices.
Location: Singapore, Manchester
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Log and track incidents and service requests in a ticketing system; escalate and follow established processes for resolution and fulfillment.
  • •Provide in-person and remote technical support to end users and ensure timely resolution of IT issues and inquiries.
  • •Manage and maintain IT equipment in the Singapore office, including inventory, asset tracking, and ensuring equipment functioning.
  • •Coordinate with internal infrastructure for switches and internal security operations for firewall upgrades when required.
  • •Monitor IT systems and networks proactively; coordinate with third-party vendors for maintenance, repairs, and warranty claims, and provide onboarding training to new employees.

Key Requirements

  • •Bachelor's degree in computer science, information technology, or a related field.
  • •Proven experience providing technical support to end users face-to-face or remotely.
  • •Strong knowledge of IT equipment, including computers (Windows, MacOS), printers, networking devices, and peripherals.
  • •Familiarity with ticketing systems, incident management processes, and asset management (ServiceNow).
  • •Ability to prioritize and manage multiple tasks with attention to detail while troubleshooting software, hardware, and network issues.
Education:Bachelor's in Computer science, information technology, or a related field
Skills:CommunicationProblem-solvingCustomer service orientationAbility to prioritizeAdaptability
Tech Stack:ServiceNowOffice365WindowsMacOSNetwork devicesFirewallEndpoint security technologyOffice 365 certificationsTicketing system

Company Brief

BeyondTrust
Provides privileged access management, vulnerability management, and secure remote access solutions to help organizations protect credentials, manage privileges, and secure endpoints across on-premises and cloud environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Phoenix, United States
WebsiteLinkedIn