General Dynamics

1 day ago

Operations 24x7 Support Technician Sun – Weds (alt) 1730-0530ET

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide 24x7 first-line support for enterprise infrastructure events in a mission-critical IT operations environment. Monitor networks, systems, and applications using dashboards, logs, and ITSM workflows; perform triage and incident correlation; escalate with clear, documented summaries; and ensure clean shift handoffs. Own incidents from creation through resolution and follow standard operating procedures for outage coordination and planned changes to protect availability and performance.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Maintain operational awareness of environment changes, at-risk services, and critical events.
•Monitor infrastructure, applications, and services across an enterprise and respond to alerts from dashboards, logs, and monitoring tools.
•Perform first-line triage and validate alerts by separating symptoms from core issues and assessing scope and impact.
•Correlate events across multiple systems to identify patterns, performance anomalies, and early indicators.
•Own incidents from creation to resolution: open/maintain tickets, coordinate with Tier 2/Tier 3 technicians, and ensure clean shift handoffs and clear status updates.

Pay and Benefits

Salary: USD 106,250 - 143,750 annually

Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

•At least 3 years of relevant IT experience in operations, network operations center, systems administration, or a similar support role.
•Working knowledge of Windows and Linux server administration, with basic understanding of networking, storage, and virtualization.
•Experience with enterprise monitoring and logging tools such as SolarWinds, Splunk, Nagios, or BMC (or similar).
•Experience with IT service management platforms such as ServiceNow (or equivalent), including ticket creation, updates, and workflow.
•Must have US Citizenship and be able to obtain/maintain the required Top Secret/SCI clearance (Top Secret SCI + Polygraph).

Experience:3+ yearsEnterprise IT

Skills:Written communicationVerbal communicationDocumentationIncident triageCollaboration

Certifications:DoD 8140 IAT Level II

Tech Stack:Microsoft WindowsUnix SystemsLinuxSolarWindsSplunkNagiosBMCServiceNowITSMITILVirtualization

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:Top Secret/SCITop Secret SCI + Polygraph

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

1 day ago

Operations 24x7 Support Technician Sun – Weds (alt) 1730-0530ET

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Maintain operational awareness of environment changes, at-risk services, and critical events.
•Monitor infrastructure, applications, and services across an enterprise and respond to alerts from dashboards, logs, and monitoring tools.
•Perform first-line triage and validate alerts by separating symptoms from core issues and assessing scope and impact.
•Correlate events across multiple systems to identify patterns, performance anomalies, and early indicators.
•Own incidents from creation to resolution: open/maintain tickets, coordinate with Tier 2/Tier 3 technicians, and ensure clean shift handoffs and clear status updates.

Pay and Benefits

Salary: USD 106,250 - 143,750 annually

Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

•At least 3 years of relevant IT experience in operations, network operations center, systems administration, or a similar support role.
•Working knowledge of Windows and Linux server administration, with basic understanding of networking, storage, and virtualization.
•Experience with enterprise monitoring and logging tools such as SolarWinds, Splunk, Nagios, or BMC (or similar).
•Experience with IT service management platforms such as ServiceNow (or equivalent), including ticket creation, updates, and workflow.
•Must have US Citizenship and be able to obtain/maintain the required Top Secret/SCI clearance (Top Secret SCI + Polygraph).

Experience:3+ yearsEnterprise IT

Skills:Written communicationVerbal communicationDocumentationIncident triageCollaboration

Certifications:DoD 8140 IAT Level II

Tech Stack:Microsoft WindowsUnix SystemsLinuxSolarWindsSplunkNagiosBMCServiceNowITSMITILVirtualization

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:Top Secret/SCITop Secret SCI + Polygraph

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn