Senior AI Deployment Consultant

Intercom
Chicago, San Francisco
Workplace: HybridFull timeUSD 133,700 - 159,650 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Relationship-building","Judgment","Prioritization","Resilience"]

Lead end-to-end deployments for Fin’s largest customers, translating complex requirements into actionable technical and project plans. Own scoping, schedules, and budgets while serving as the primary customer contact and coordinating technical readiness across data migrations, integrations, and security reviews. Configure the Fin platform hands-on (automation, workflows, analytics) alongside Forward Deployed Engineers. Partner cross-functionally to drive time-to-value and contribute to deployment methodology improvements.

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FursaFursa
Intercom
Intercom
1 day ago

Senior AI Deployment Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead end-to-end deployments for Fin’s largest customers, translating complex requirements into actionable technical and project plans. Own scoping, schedules, and budgets while serving as the primary customer contact and coordinating technical readiness across data migrations, integrations, and security reviews. Configure the Fin platform hands-on (automation, workflows, analytics) alongside Forward Deployed Engineers. Partner cross-functionally to drive time-to-value and contribute to deployment methodology improvements.
Location: Chicago, San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own end-to-end deployment programs for the largest customers, ensuring successful and timely implementation as the primary point of contact.
  • •Hold projects to scope, schedule, and budget aligned to customer goals while keeping GTM partners current on project state.
  • •Lead discovery sessions to understand complex requirements and translate them into technical and project plans.
  • •Perform hands-on configuration of the Fin platform, orchestrating technical readiness across data migrations, integrations, and security protocols.
  • •Run deployments with operational precision: risk logs, structured reporting, clear escalation paths, and documented decisions.

Pay and Benefits

Salary: USD 133,700 - 159,650 annually
Perks:RsusAnnual Bonus

Key Requirements

  • •5+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally in SaaS or AI technology.
  • •Delivered large, complex, multi-stakeholder projects on time and on budget with low escalation rates.
  • •Hands-on technical capability to configure platforms and fluency with APIs, data flows, and integration patterns.
  • •Exceptional communication and relationship-building skills for influencing executives and technical stakeholders.
  • •Daily use of AI tooling in your workflow for discovery synthesis, documentation, and customer asset creation.
Experience:5+ yearsSaaSAI technologyProfessional services
Skills:CommunicationRelationship-buildingJudgmentPrioritizationResilience
Languages:English
Tech Stack:Fin platformIntercom HelpdeskZendeskSalesforceAPIsData migrationsIntegrationsSecurity protocolsAutomationWorkflowsAnalyticsAI tooling

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn