Systems Product Engineer

Cadence Design Systems
China
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 3+ yearsEducation: bachelorsSkills: ["Cross-functional collaboration","Quick learning","Shared responsibility","Good communication","Problem-solving"]

Provide outward-facing first-line remote support to the Field Support Engineering (FSE) team, troubleshooting customer system issues using logs and remote tools (Zoom, Teams). Build scripts and procedures to improve field readiness, and deliver real-time support aligned to supported time zones. For inward-facing work, convert recurring field/customer issues into engineering problem sets, help prioritize them, and support PE/R&D solution evaluation and field procedure implementation.

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Cadence Design Systems
Cadence Design Systems
4 days ago

Systems Product Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide outward-facing first-line remote support to the Field Support Engineering (FSE) team, troubleshooting customer system issues using logs and remote tools (Zoom, Teams). Build scripts and procedures to improve field readiness, and deliver real-time support aligned to supported time zones. For inward-facing work, convert recurring field/customer issues into engineering problem sets, help prioritize them, and support PE/R&D solution evaluation and field procedure implementation.
Location: China
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Provide first-line outward support for the FSE team to solve issues not resolved at the field level.
  • •Support the field team via remote tools (Zoom, Teams) and analyze system logs to troubleshoot customer issues.
  • •Develop scripts and tools that aid FSEs in the field and act as the conduit for releasing new procedures.
  • •Deliver real-time remote support aligned to supported locations’ time zones.
  • •Summarize and prioritize field/customer issues into engineering problem sets and help evaluate PE/R&D solutions for field implementation.

Key Requirements

  • •3+ years working in product implementation and systems product engineering.
  • •BS in Electrical Engineering.
  • •Experience with debugging network hardware and configuration issues.
  • •Experience with high density optical and network test processes.
  • •Good verbal and written communications skills; computer skills including MS Word, Excel, and PowerPoint, plus Linux.
Experience:3+ yearsSystems product engineeringProduct implementationOptical circuitsNetwork hardware debuggingOptical and network testing
Education:Bachelor's in Electrical Engineering
Skills:Cross-functional collaborationQuick learningShared responsibilityGood communicationProblem-solving
Tech Stack:ZoomMicrosoft TeamsLinuxMS WordExcelPowerPointPowerBIServiceMax

Company Brief

Cadence Design Systems
Provides electronic design automation (EDA) software, IP, and services for semiconductor and systems companies to design, verify, and implement integrated circuits, systems-on-chip, and electronic systems across industries including communications, automotive, and consumer electronics.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1988
Glassdoor
Glassdoor: 3.9
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