Director of Operations

Lead 24x7 global cloud operations for mission-critical, cloud-native platforms, driving availability, reliability, incident management, observability, automation, and operational maturity. Own reliability strategies aligned to SLOs and customer outcomes, serve as a hands-on leader during major incidents, and implement AI-driven, self-healing operational excellence. Establish enterprise observability standards, track key operational metrics (MTTR, recurrence, change success), and build strong cross-functional partnerships while mentoring operations leaders.