Relationship Officer - DBC Balance Builder Retention

Mashreq
Pakistan
Workplace: RemoteFull timeFunction: Design (Product/UX/UI/Visual)Experience: 1-2 yearsEducation: bachelorsSkills: ["People management","Sales focus","Customer focus","Creativity","Ability to work under pressure","Presentation skills","Teamwork","Analytical thinking","Adaptability","Result-driven","Discipline","Punctuality"]

Own card retention efforts to meet assigned monthly KPIs (Save Rate) and achieve maximum retains. Direct retention activities toward card business goals, ensuring monthly retention targets are met while maintaining top call quality and customer service etiquette. Follow defined retention processes (ADM) and meet TAT for customer requests, with strict adherence to discipline, punctuality, and daily team huddles to improve retention outcomes.

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FursaFursa
Mashreq
Mashreq
8 months ago

Relationship Officer - DBC Balance Builder Retention

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own card retention efforts to meet assigned monthly KPIs (Save Rate) and achieve maximum retains. Direct retention activities toward card business goals, ensuring monthly retention targets are met while maintaining top call quality and customer service etiquette. Follow defined retention processes (ADM) and meet TAT for customer requests, with strict adherence to discipline, punctuality, and daily team huddles to improve retention outcomes.
Location: Pakistan
Workplace: Remote
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Entry level

Key Responsibilities

  • •Achieve assigned monthly KPIs (Save Rate) and maintain standard performance to maximize retains without offer.
  • •Ensure retention efforts and activities align with card business goals and achieve monthly retention targets.
  • •Ensure there are no complaints or errors in retention activities and customer interactions.
  • •Deliver top call quality scores and follow customer service etiquette during calls.
  • •Adhere to retention ADM and TAT for customer requests, and participate in daily team huddles while monitoring and improving retention outcomes.

Key Requirements

  • •University graduate.
  • •1–2 years experience in a similar work environment.
  • •Strong people management skills.
  • •Strong sales and customer focus with the ability to think creatively and work under pressure.
  • •Analytical and computer skills with excellent presentation and teamwork mindset.
Experience:1-2 years
Education:Bachelor's
Skills:People managementSales focusCustomer focusCreativityAbility to work under pressurePresentation skillsTeamworkAnalytical thinkingAdaptabilityResult-drivenDisciplinePunctuality

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
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