Live Support Specialist

Qureos
San Jose
Workplace: OnsiteFull timeUSD 18 - 35 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Problem-solving","Critical thinking","Organizational skills"]

Provide timely, empathetic support as the first point of contact for clients, staff, and partners. Handle inbound requests via phone, email, and live chat, deliver accurate information about key programs (including foster care, mental health, and special education), and assist with troubleshooting and navigation of internal systems. Maintain confidentiality, document every interaction in the support database, escalate complex issues, and help improve support processes and the knowledge base.

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FursaFursa
Qureos
Qureos
3 days ago

Live Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide timely, empathetic support as the first point of contact for clients, staff, and partners. Handle inbound requests via phone, email, and live chat, deliver accurate information about key programs (including foster care, mental health, and special education), and assist with troubleshooting and navigation of internal systems. Maintain confidentiality, document every interaction in the support database, escalate complex issues, and help improve support processes and the knowledge base.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to inbound enquiries via telephone, email, and live chat in a professional and timely manner.
  • •Provide accurate information about programmes and services, including foster care, mental health services, and special education.
  • •Assist users with troubleshooting technical issues and navigating systems.
  • •Maintain confidentiality and sensitivity when handling personal, delicate information.
  • •Document all interactions and resolutions, escalate complex issues, and help improve support processes and the knowledge base.

Pay and Benefits

Salary: USD 18 - 35 hourly

Key Requirements

  • •Proven experience in a customer service, helpdesk, or support-oriented role.
  • •Exceptional verbal and written communication skills with a professional, empathetic demeanour.
  • •Strong problem-solving skills and the ability to think critically under pressure.
  • •Excellent organisational skills and attention to detail, including handling sensitive information.
  • •Proficiency in standard office software and strong aptitude for learning new technologies.
Experience:Non-profitSocial services
Skills:CommunicationEmpathyProblem-solvingCritical thinkingOrganizational skills
Tech Stack:Live chatEmailTelephoneOffice software

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn