Temporary Customer Data Specialist

Entrust
United States
Part timeUSD 25 - 28 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Data entry accuracy","Independent work","Communication","Self-motivation"]

Support the Global Customer Operations team by administering and tactically maintaining customer data in Oracle TCA. Use independent judgment to manage daily tasks and projects, document customer inquiries and issues, and improve processes to enhance customer experience. Own Installed Base requests (updating ship/bill-to locations, moving serials/instances, creating/updating instances, and maintaining data integrity) while acting as a subject matter expert as needed.

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FursaFursa
Entrust
Entrust
2 days ago

Temporary Customer Data Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Support the Global Customer Operations team by administering and tactically maintaining customer data in Oracle TCA. Use independent judgment to manage daily tasks and projects, document customer inquiries and issues, and improve processes to enhance customer experience. Own Installed Base requests (updating ship/bill-to locations, moving serials/instances, creating/updating instances, and maintaining data integrity) while acting as a subject matter expert as needed.
Location: United States
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Improve processes and systems to enhance customer experience.
  • •Serve as a liaison between customers and internal non-customer-facing colleagues, ensuring timely information transfer and responses.
  • •Accurately document inquiries and issues into proper databases and collaborate with colleagues to manage workload.
  • •Manage Installed Base requests (e.g., moving serial numbers/instances, updating ship-to/bill-to locations, adding/updating preferred service technicians, and inactivating/expiring instances).
  • •Maintain Installed Base data integrity and act as a subject matter expert for departmental projects and additional assigned responsibilities.

Pay and Benefits

Salary: USD 25 - 28 hourly
Perks:Health InsuranceVisionDental401kLife InsuranceDisability InsurancePaid LeaveParental LeaveLearning BudgetPaid Holidays

Key Requirements

  • •High school diploma/GED (equivalent training), with Associates degree preferred; familiarity with service/manufacturing environments using integrated business systems.
  • •2+ years of customer service experience, with fast-paced, accurate data entry skills.
  • •Proficiency with Microsoft Office and comfort working independently while collaborating with a team.
  • •Familiarity with Oracle EBS (trading community, order management, and installed base).
  • •Familiarity with Salesforce.com or another CRM system.
Experience:2+ years
Education:High School
Skills:Customer serviceData entry accuracyIndependent workCommunicationSelf-motivation
Tech Stack:Oracle Trading Community Architecture (TCA)Oracle Installed BaseOracle EBSOrder managementMicrosoft OfficeSalesforce.comCRMDatabases

Company Brief

Entrust
Provides identity, authentication, and secure transaction solutions including public key infrastructure (PKI), digital certificates, encryption, and secure issuance for payments, mobile, and enterprise environments to protect digital identities and critical communications.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Minneapolis, United States
Founded: 1994
WebsiteLinkedIn