Technical Customer Support Representative, Experienced (Saint Hilaire, MN, US, 56754)

CHS
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication"]

Join the enterprise customer service team to resolve technical customer inquiries and disputes. You’ll support customer portal onboarding and account changes, provide posted bids, price quotes, and contract/order guidance, and handle billing, grain payment, and document reprints. You’ll also intake delivery, invoice, contract, and pricing discrepancies, support 1099 and patronage questions, and ensure accurate contract administration and reporting.

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FursaFursa
CHS
CHS
6 hours ago

Technical Customer Support Representative, Experienced (Saint Hilaire, MN, US, 56754)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Join the enterprise customer service team to resolve technical customer inquiries and disputes. You’ll support customer portal onboarding and account changes, provide posted bids, price quotes, and contract/order guidance, and handle billing, grain payment, and document reprints. You’ll also intake delivery, invoice, contract, and pricing discrepancies, support 1099 and patronage questions, and ensure accurate contract administration and reporting.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Initiate new customer setup and portal access; monitor setup and initiate account changes such as bank details and shipping locations.
  • •Provide posted bids and price sheet quotes; support contract policy adherence and follow-ups on unfulfilled contracts.
  • •Facilitate customer inquiries related to payments, invoice/payment/contract status, prepay balance, and reprinting documents.
  • •Intake and help resolve customer disputes including delivery issues, invoice issues, and contract and pricing discrepancies.
  • •Review contract details for accuracy, execute contract creation/amendments, manage electronic documents, and compile/distribute reports for stakeholders.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsurancePaid Leave401kPensionProfit SharingAdoption AssistanceLong-term Disability

Key Requirements

  • •1+ years of experience in customer service and technical support
  • •High school diploma or GED
  • •Strong written and verbal communication skills
  • •Proficient with MS Word, Excel, and PowerPoint
  • •Ability to read, write and communicate in Spanish, preferred
Experience:1+ yearsAgriculture
Education:High School
Skills:Communication
Languages:Spanish
Tech Stack:MS WordExcelPowerPoint

Company Brief

CHS
CHS Inc. is a farmer-owned cooperative that provides crop nutrients, grain marketing, energy, and food and ingredient solutions. It serves agricultural producers and rural communities across the United States and internationally.
Industry: Agriculture
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Inver Grove Heights, United States
Founded: 1931
WebsiteLinkedIn