Customer Success Manager

DataDog
Seoul
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship-building","Negotiation","Customer-centric","Analytical"]

Customer Success Manager (CAM) drives onboarding, upsell, and cross-sell to existing customers, building strong relationships and advocating for Datadog across teams. You will partner with sales to ensure smooth transitions, identify growth opportunities, and act as a trusted advisor to help customers maximize value from Datadog solutions, while monitoring usage trends and renewal risk.

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FursaFursa
DataDog
DataDog
5 months ago

Customer Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 minutes agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Customer Success Manager (CAM) drives onboarding, upsell, and cross-sell to existing customers, building strong relationships and advocating for Datadog across teams. You will partner with sales to ensure smooth transitions, identify growth opportunities, and act as a trusted advisor to help customers maximize value from Datadog solutions, while monitoring usage trends and renewal risk.
Location: Seoul
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Collaborate with the sales team to ensure a smooth onboarding and transition experience for customers.
  • •Proactively build relationships with customers to establish trust and long-term engagement.
  • •Lead the full sales cycle for expanding opportunities within existing accounts.
  • •Act as an advisor to help customers effectively utilize Datadog solutions.
  • •Monitor usage trends to identify renewal risk and drive adoption.
  • •Foster cross-functional collaboration between support, product, finance, and legal teams.

Pay and Benefits

Equity and Bonus:Equity
Perks:RsusEspp

Key Requirements

  • •Excellent communicator with strong attention to detail
  • •Ability to build long-term, sustained relationships and stay motivated by outcomes
  • •Motivated by opportunities to make measurable impact through work
  • •Customer-centric attitude with a focus on delivering maximum value
  • •Able to work effectively in a dynamic, solution-focused environment
Experience:SaaSCloud monitoringEnterprise software
Skills:CommunicationRelationship-buildingNegotiationCustomer-centricAnalytical
Languages:KoreanEnglish

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn