Customer Service Representative

Provide exceptional in-person and phone service as the primary point of contact for walk-ins, phone orders, and will-call. Greet customers, understand their needs, and recommend product solutions with upsell and complimentary add-ons. Prepare sales orders, assist with selecting and loading merchandise, follow up to generate additional business, resolve complaints professionally, and keep the sales center clean and stocked. Support receiving, shipping, and warehouse duties as needed.