Contact Center Specialist I

First Interstate BancSystem
Billings
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Active listening","Empathy","Problem-solving","Relationship building","Accuracy"]

Handle daily inbound calls and assist internal and external clients with banking questions and more complex financial transactions. Provide efficient, high-quality customer service to build loyalty and repeat business, while using bank systems and a CRM tool to document interactions. Maintain accurate financial account information, follow department standards and complete annual compliance training. Support new hires as a mentor and may assist in the ASK queue as assigned.

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First Interstate BancSystem
First Interstate BancSystem
2 months ago

Contact Center Specialist I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Handle daily inbound calls and assist internal and external clients with banking questions and more complex financial transactions. Provide efficient, high-quality customer service to build loyalty and repeat business, while using bank systems and a CRM tool to document interactions. Maintain accurate financial account information, follow department standards and complete annual compliance training. Support new hires as a mentor and may assist in the ASK queue as assigned.
Location: Billings
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Support daily incoming calls in a flexible work environment.
  • •Assist internal and external clients with general inquiries and complex financial transactions.
  • •Provide outstanding customer service to grow loyalty and repeat business.
  • •Use bank systems to document interactions properly in a CRM tool.
  • •Complete compliance training and mentor new hires; may help in the ASK queue as assigned.

Pay and Benefits

Perks:Paid LeaveChildcareWellness Stipend

Key Requirements

  • •High School Diploma or General Education Degree (GED) required.
  • •Minimum 6–12 months in a relevant role and/or equivalent combination of education and experience.
  • •Previous experience in banking or a call/contact center strongly preferred.
  • •Thorough understanding of banking products and services.
  • •Ability to actively listen, show empathy, problem-solve, and accurately escalate calls when needed.
Experience:BankingCall/contact center
Education:High School
Skills:Active listeningEmpathyProblem-solvingRelationship buildingAccuracy
Tech Stack:CRM toolPhone systemComputer keyboardMouse

Company Brief

First Interstate BancSystem
Regional bank holding company providing consumer, business, and commercial banking services through branches across the Mountain West and Pacific Northwest. Offers deposit accounts, lending, treasury management, and wealth services.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Billings, United States
Founded: 1971
WebsiteLinkedIn