Technical Support Engineer (Enterprise)

Wise
Tallinn
Workplace: OnsiteFull timeEUR 3,083 - 3,916 monthlyFunction: Customer Support (Service Desk)Skills: ["Ownership","Troubleshooting","Collaboration","Communication"]

Support Wise Platform API customers across email, phone, and video for integration issues and critical incidents. Serve as a first-responder for major outages while troubleshooting API behavior and webhook questions. Build deep expertise in Wise API and SWIFT, collaborate with global internal engineering and commercial teams, and capture issue trends to improve products through actionable feedback.

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FursaFursa
Wise
Wise
1 day ago

Technical Support Engineer (Enterprise)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Support Wise Platform API customers across email, phone, and video for integration issues and critical incidents. Serve as a first-responder for major outages while troubleshooting API behavior and webhook questions. Build deep expertise in Wise API and SWIFT, collaborate with global internal engineering and commercial teams, and capture issue trends to improve products through actionable feedback.
Location: Tallinn
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide rapid, effective support for Wise Platform API integration issues, from general API/webhook questions to critical incident response.
  • •Take ownership of complex support cases, including acting as a first-responder during major incidents.
  • •Develop and apply expertise in Wise API and SWIFT, and in how partner solutions integrate with Wise Platform.
  • •Troubleshoot and resolve partner-reported issues in collaboration with engineering and commercial stakeholders.
  • •Share and capture product feedback by contributing insights, trends, and learnings to engineering.

Pay and Benefits

Salary: EUR 3,083 - 3,916 monthly

Key Requirements

  • •Develop deep expertise in Wise API and SWIFT products and capabilities.
  • •Understand how Wise Platform partnerships have integrated their solutions with Wise.
  • •Troubleshoot and solve partner-reported issues both independently and with internal stakeholders such as engineering and commercial teams.
  • •Serve as a first-responder for major incidents and respond rapidly and effectively to technical issues.
  • •Support customers via different channels (primarily email in queues, plus phone or video conferencing for critical issues).
Skills:OwnershipTroubleshootingCollaborationCommunication
Languages:English
Tech Stack:Wise Platform APIAPIWebhookSWIFTEmailPhoneVideo conferencing

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
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