Operations Outreach Specialist

Checkr
Nashville
Workplace: HybridFull timeUSD 35,000 - 44,000 hourlyFunction: Administration & Executive AssistanceExperience: 1+ yearsSkills: ["Communication","Problem-solving","Time management","Ownership","Persuasion"]

Own the end-to-end manual outreach process for employment and income verifications in a high-volume, fast-paced environment. You will gather data via outbound calls and written communications with HR/payroll contacts, validate employer information, ensure data integrity, and submit verifications within SLAs, partnering with Customer Support, Quality, and other teams to resolve issues and improve processes.

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FursaFursa
Checkr
Checkr
5 months ago

Operations Outreach Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own the end-to-end manual outreach process for employment and income verifications in a high-volume, fast-paced environment. You will gather data via outbound calls and written communications with HR/payroll contacts, validate employer information, ensure data integrity, and submit verifications within SLAs, partnering with Customer Support, Quality, and other teams to resolve issues and improve processes.
Location: Nashville
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Own the end-to-end manual outreach process to fulfill employment and income verifications, ensuring fast and accurate product delivery
  • •Make outbound phone calls and send written communication to HR and payroll contacts to gather required information in a timely manner
  • •Conduct discovery and validation work to identify accurate employer contacts, ensuring data integrity and preventing fraudulent or incomplete verifications
  • •Manage a high volume of outreach activity with new claims and follow ups daily while maintaining top-tier accuracy and documentation
  • •Navigate internal systems and workflows to complete and submit verifications within defined SLAs

Pay and Benefits

Salary: USD 35,000 - 44,000 hourly
Perks:Health InsuranceDentalVisionLearning BudgetWellness Stipend

Key Requirements

  • •1+ year of experience in outreach, contact center, sales, fulfillment, or other customer-facing roles; startup or high-growth environments preferred
  • •Exceptional verbal and written communication skills, with a proven ability to persuade and problem-solve via phone and email
  • •Strong time management and organizational skills with an ability to juggle multiple priorities in a fast-paced environment
  • •Self-starter mindset with a drive to hit productivity and fulfillment goals
  • •Deep sense of ownership over customer and revenue-impacting work, and a commitment to data security, confidentiality, and compliance in every interaction
Experience:1+ yearsBackground checksHR dataOutreachCustomer-facing
Skills:CommunicationProblem-solvingTime managementOwnershipPersuasion
Languages:English

Company Brief

Checkr
Provides an automated, AI-driven background check platform for hiring, helping employers run compliant and fast background screenings, identity verification, and continuous monitoring to streamline recruitment and reduce risk.
Industry: HR Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn