IT Support

Taaleem
Dubai
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 5+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Problem-solving","Team management"]

Provide complete desktop support to Taaleem school technology users, troubleshooting hardware, software, and peripheral workstation issues to restore service quickly. Manage and prioritize support calls and tickets, maintain strong relationships with end users, and keep accurate maintenance/asset records. Support Directory/Resource administration (Active Directory user/computer and permissions), manage iOS devices and server, and help lead an experienced IT support team delivering timely, exceptional service.

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FursaFursa
Taaleem
Taaleem
7 hours ago

IT Support

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide complete desktop support to Taaleem school technology users, troubleshooting hardware, software, and peripheral workstation issues to restore service quickly. Manage and prioritize support calls and tickets, maintain strong relationships with end users, and keep accurate maintenance/asset records. Support Directory/Resource administration (Active Directory user/computer and permissions), manage iOS devices and server, and help lead an experienced IT support team delivering timely, exceptional service.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Provide direct, one-on-one support to identify and resolve computer user problems quickly.
  • •Investigate and troubleshoot hardware, software, network, and related issues; take corrective actions to restore service.
  • •Manage and prioritize support calls and tickets and respond in a timely manner to requests.
  • •Install, test, modify, and maintain software and hardware/application products; update records of maintenance or changes to assets.
  • •Perform Directory/Resource administration activities (creating/terminating accounts, managing groups and file permissions, file recovery) and manage iOS devices and servers.

Key Requirements

  • •Bachelor’s degree, supplemented by a relevant computer certificate program.
  • •Minimum of five years’ experience in computer systems support.
  • •Demonstrated experience providing excellent customer service.
  • •Ability to manage a team with a positive and collaborative approach.
  • •ITIL awareness and relevant technical qualifications from recognised vendors (Microsoft, Apple, etc.).
Experience:5+ years
Education:Bachelor's
Skills:Customer serviceCommunicationProblem-solvingTeam management
Tech Stack:Active DirectoryMicrosoftAppleOutlookSkype for BusinessIOSIOS ServerITIL

Company Brief

Taaleem
Operates a network of private schools and education services in the UAE, providing K-12 learning through internationally recognized curricula. Focuses on high-quality schooling, teacher development, and modern campus experiences.
Industry: Education
Company Size: Large (251 to 1,000 employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2007
WebsiteLinkedIn