UAE Partner Care Advisor (Voice)

Tamara UAE
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Customer focus","Empathy","Adaptability"]

Provide merchant support to answer service-related questions via phone, website, and live chat. You’ll resolve issues by reviewing customer accounts and transactions, delivering accurate answers with tailored explanations, and following support scripts and metrics. This on-site role in Cairo requires strong written and verbal communication, fast problem-solving in a fast-paced environment, and the flexibility to work rotational hours/days while maintaining great customer experience.

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FursaFursa
Tamara UAE
Tamara UAE
4 months ago

UAE Partner Care Advisor (Voice)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide merchant support to answer service-related questions via phone, website, and live chat. You’ll resolve issues by reviewing customer accounts and transactions, delivering accurate answers with tailored explanations, and following support scripts and metrics. This on-site role in Cairo requires strong written and verbal communication, fast problem-solving in a fast-paced environment, and the flexibility to work rotational hours/days while maintaining great customer experience.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer inbound phone calls, emails, and live chats efficiently.
  • •Identify customer questions, concerns, and overall needs.
  • •Provide accurate answers and solutions to customer queries.
  • •Review customer accounts and transactions while resolving issues.
  • •Explain services in detail and support metrics while following communication scripts.

Key Requirements

  • •University graduate.
  • •Native Arabic speaker.
  • •Fluency in English (B2 profile).
  • •Ability to handle customers’ issues and solve problems quickly.
  • •Ability to use computers and internet applications.
Skills:CommunicationProblem-solvingCustomer focusEmpathyAdaptability
Languages:ArabicEnglish

Company Brief

Tamara UAE
Provides buy now, pay later and consumer financing services for shoppers and merchants across the Middle East. The platform lets customers split purchases into installments while helping businesses increase conversion and average order value.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Riyadh, Saudi Arabia
Founded: 2020
WebsiteLinkedIn