Technical Support & Application Engineer - Emergency Lighting (Middle East)

Eaton
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Presentation","Troubleshooting"]

Provide technical support and troubleshooting for emergency lighting products, resolving customer and internal issues while staying current on industry trends and emerging technologies. Deliver product demonstrations, training, and technical presentations to customers and partners, and collaborate with the sales team to translate requirements into solutions. Maintain technical documentation, support testing and commissioning activities, and feed customer insights back to product development while ensuring compliance with local standards.

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Eaton
Eaton
1 week ago

Technical Support & Application Engineer - Emergency Lighting (Middle East)

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Last checked: 15 hours agoStatus: Live

Job Summary

Provide technical support and troubleshooting for emergency lighting products, resolving customer and internal issues while staying current on industry trends and emerging technologies. Deliver product demonstrations, training, and technical presentations to customers and partners, and collaborate with the sales team to translate requirements into solutions. Maintain technical documentation, support testing and commissioning activities, and feed customer insights back to product development while ensuring compliance with local standards.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide technical support and troubleshoot emergency lighting products and solutions for customers and internal teams.
  • •Troubleshoot and resolve technical issues related to emergency lighting systems.
  • •Conduct product demonstrations, training sessions, and technical presentations for customers and partners.
  • •Collaborate with the sales team to understand customer requirements and provide technical solutions.
  • •Assist with the development and maintenance of technical documentation, including manuals, guides, and FAQs.

Key Requirements

  • •Graduate engineering degree, ideally Electrical, Mechanical, or Industrial.
  • •Minimum 7 years of techno-commercial experience with extensive knowledge of emergency lighting systems and applications.
  • •Technical knowledge in emergency lighting or safety systems.
  • •Basic knowledge of AutoCAD and lighting design software (Dialux).
  • •Experience troubleshooting systems with testing and commissioning; fire alarm system experience is a plus.
Skills:CommunicationPresentationTroubleshooting
Tech Stack:Emergency Lighting systemsAutoCADDialuxFire alarm systemPC literacy

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn