Customer Engineer - C1

Applied Materials
Shanghai
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesEducation: associatesSkills: ["Communication","Troubleshooting","Customer coordination"]

Serve as the direct liaison with customers to install, maintain, and upgrade semiconductor-related equipment. Use digital analytics and basic diagnostic techniques to troubleshoot issues, performing preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate and communicate with customers to ensure smooth operations and exceptional service while collaborating with Senior Field Service Engineers on installations and technical guidance.

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Applied Materials
Applied Materials
1 week ago

Customer Engineer - C1

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Serve as the direct liaison with customers to install, maintain, and upgrade semiconductor-related equipment. Use digital analytics and basic diagnostic techniques to troubleshoot issues, performing preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate and communicate with customers to ensure smooth operations and exceptional service while collaborating with Senior Field Service Engineers on installations and technical guidance.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Graduate level

Key Responsibilities

  • •Collaborate with Senior Field Service Engineers to install, maintain, and upgrade customer equipment
  • •Use digital analytics to troubleshoot technical issues
  • •Apply basic diagnostic techniques to address equipment problems with guidance from Senior Field Service Engineers
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
  • •Coordinate and communicate directly with customers to ensure smooth operations and exceptional service
Travel: Medium travel

Pay and Benefits

Perks:Travel AllowanceLearning Budget

Key Requirements

  • •Completion of an associate degree, military technical training, field service experience, or trade certification
  • •Basic mechanical aptitude
  • •Ability to learn and interpret electrical and mechanical schematics
  • •Experience diagnosing and resolving basic technical challenges
  • •Basic knowledge of Microsoft Excel, Word, and PowerPoint, plus a valid driver’s license (and ability to obtain a passport if travel is required)
Education:Associate's
Skills:CommunicationTroubleshootingCustomer coordination
Licenses:Driver’s license
Tech Stack:Digital analyticsMicrosoft ExcelMicrosoft WordMicrosoft PowerPointDigital multimetersHand toolsElectrical schematicsMechanical schematics

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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