Guest Service Agent

Minor International
Australia
Workplace: OnsiteOthers34.96 - 48.95 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Problem-solving","Professionalism","Positive attitude"]

Provide a warm, friendly welcome and guide guests through their stay at a hotel property. Handle smooth check-ins and check-outs, process guest reservations, updates, and special requests using property management systems, and act as a primary point of contact throughout the guest journey. Communicate clearly across in-person, phone, and email channels, resolve issues promptly, and share local recommendations to enhance guest experiences.

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FursaFursa
Minor International
Minor International
10 hours ago

Guest Service Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide a warm, friendly welcome and guide guests through their stay at a hotel property. Handle smooth check-ins and check-outs, process guest reservations, updates, and special requests using property management systems, and act as a primary point of contact throughout the guest journey. Communicate clearly across in-person, phone, and email channels, resolve issues promptly, and share local recommendations to enhance guest experiences.
Location: Australia
Workplace: Onsite
Employment Type: Others
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide a warm reception to guests on arrival and ensure smooth, efficient check-in while addressing immediate inquiries.
  • •Maintain clear, courteous communication with guests, colleagues, and stakeholders across in-person, phone, and email channels.
  • •Process guest reservations, updates, and special requests accurately using property management systems for scheduling and availability.
  • •Act as a primary point of contact throughout the stay, offering prompt assistance, resolving issues, and providing personalized recommendations.

Pay and Benefits

Salary: 34.96 - 48.95 hourly
Perks:Health InsuranceLearning Budget

Key Requirements

  • •Demonstrated background delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • •Exceptional ability to articulate information clearly and effectively across different mediums to produce precise, professional correspondence.
  • •Consistently delivers an exceptional standard of service with a proactive, positive approach to guest needs.
  • •Passionate about creating positive guest experiences, including resolving issues efficiently.
  • •Fully committed to a dynamic schedule, including weekends, public holidays, and varying shifts.
Experience:HospitalityHotelCustomer service
Skills:Customer serviceCommunicationProblem-solvingProfessionalismPositive attitude
Languages:English
Tech Stack:Property management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn