Customer Support Agent with German & English (Santa Cruz de Tenerife, ES)

Atos
Spain
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Customer-oriented","Service-oriented","Proactive"]

Join the Customer Support helpdesk in Tenerife and handle inbound customer inquiries by phone, email, and web. You’ll troubleshoot and resolve issues, triage and prioritize complaints, and contribute to the knowledge base by identifying gaps and authoring solutions. The role also involves evaluating new helpdesk processes and technologies, participating in training, and escalating unresolved cases to support leads or service groups.

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Atos
Atos
1 day ago

Customer Support Agent with German & English (Santa Cruz de Tenerife, ES)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Join the Customer Support helpdesk in Tenerife and handle inbound customer inquiries by phone, email, and web. You’ll troubleshoot and resolve issues, triage and prioritize complaints, and contribute to the knowledge base by identifying gaps and authoring solutions. The role also involves evaluating new helpdesk processes and technologies, participating in training, and escalating unresolved cases to support leads or service groups.
Location: Spain
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Interact with customers via telephone, e-mail and web to provide technical support and problem-solving expertise.
  • •Identify, evaluate and prioritize customer issues and complaints.
  • •Analyze customer problems and develop effective resolution plans.
  • •Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
  • •Escalate unresolved issues to support leads or designated service groups.

Key Requirements

  • •Proficiency in German and English (mandatory).
  • •Basic PC skills and excellent communication abilities.
  • •Willingness to work at the office and in shifts (7x24, 40 hours per week).
  • •No specific experience required; initial training will be provided.
  • •Service-oriented, proactive cooperation, results-focused, initiative and customer-oriented.
Skills:CommunicationProblem-solvingCustomer-orientedService-orientedProactive
Languages:GermanEnglish

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn