Client Advisor - Selfridges Birmingham WW (Birmingham, , GB)

Burberry
United Kingdom
Workplace: OnsiteFull timeFunction: OtherSkills: ["Relationship-building","Communication","Customer service","Commercial awareness","Collaboration"]

Create meaningful client relationships at Burberry’s Selfridges Birmingham store by delivering personalised luxury experiences that build loyalty and drive commercial success. Serve as a brand ambassador sharing Burberry’s heritage and craftsmanship, provide expert styling advice, and meet individual and team sales goals. Proactively grow and maintain a client portfolio while collaborating with colleagues and store leadership to maintain a welcoming, inclusive store environment.

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FursaFursa
Burberry
Burberry
2 days ago

Client Advisor - Selfridges Birmingham WW (Birmingham, , GB)

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Last checked: 8 hours agoStatus: Live

Job Summary

Create meaningful client relationships at Burberry’s Selfridges Birmingham store by delivering personalised luxury experiences that build loyalty and drive commercial success. Serve as a brand ambassador sharing Burberry’s heritage and craftsmanship, provide expert styling advice, and meet individual and team sales goals. Proactively grow and maintain a client portfolio while collaborating with colleagues and store leadership to maintain a welcoming, inclusive store environment.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time

Key Responsibilities

  • •Deliver personalised and elevated client experiences that build long-term relationships and brand loyalty.
  • •Act as a brand ambassador, sharing Burberry’s heritage, craftsmanship, and product expertise with confidence.
  • •Provide expert styling advice tailored to each client’s needs and preferences.
  • •Achieve individual and team sales goals through exceptional service and commercial awareness.
  • •Proactively develop and maintain a strong client portfolio and collaborate to create a welcoming, inclusive environment.

Key Requirements

  • •Experience delivering exceptional customer service within luxury or premium retail or a customer-focused environment.
  • •Strong relationship-building skills to create personalised client experiences.
  • •Passion for fashion, luxury, and delivering outstanding service.
  • •Confident communication skills to engage with a diverse range of clients.
  • •Commercial awareness and understanding of how client engagement contributes to business performance.
Experience:Luxury retailPremium retailCustomer service
Skills:Relationship-buildingCommunicationCustomer serviceCommercial awarenessCollaboration

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn