Card Disputes Associate

Wise
São Paulo
Workplace: HybridFull timeBRL 7,800 - 9,350 monthlyFunction: Business OperationsExperience: 3+ yearsSkills: ["Communication","Attention to detail","Problem-solving","Analytical thinking","Prioritization"]

Join the Card Disputes team in São Paulo as a frontline disputes associate responsible for the daily execution that drives SLAs and KPIs. Investigate and resolve complex card fraud and non-fraud disputes end-to-end with strict compliance to card scheme rules and regulatory requirements. Monitor procedures and critical updates, escalate domain issues, and identify friction points in workflows while partnering with Customer Support, Compliance, and Product.

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FursaFursa
Wise
Wise
1 day ago

Card Disputes Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Join the Card Disputes team in São Paulo as a frontline disputes associate responsible for the daily execution that drives SLAs and KPIs. Investigate and resolve complex card fraud and non-fraud disputes end-to-end with strict compliance to card scheme rules and regulatory requirements. Monitor procedures and critical updates, escalate domain issues, and identify friction points in workflows while partnering with Customer Support, Compliance, and Product.
Location: São Paulo
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Maintain consistent execution of daily tasks and recurring Card Disputes responsibilities to meet SLAs and KPIs.
  • •Detect, escalate, and address domain-related problems and complex issues with timely stakeholder communication.
  • •Follow operational procedures and track critical updates to ensure accurate processing.
  • •Execute end-to-end investigation and resolution of complex card fraud and non-fraud disputes in compliance with card scheme rules and regulatory requirements.
  • •Identify workflow friction points, propose practical improvements, and collaborate with Customer Support, Compliance, and Product on escalations and fraud-trend insights.

Pay and Benefits

Salary: BRL 7,800 - 9,350 monthly
Equity and Bonus:Equity
Perks:Health InsuranceDentalLife InsuranceLearning BudgetPaid LeavePaid ParentalSabbatical LeaveVolunteer DayCommuter BenefitsMeal VouchersEap ProgramChildcare AssistanceRsus

Key Requirements

  • •Minimum 3 years of hands-on experience in Card Dispute Operations.
  • •Experience covering both Fraud and Non-Fraud disputes.
  • •Ability to perform end-to-end dispute investigation and resolution (not only case routing or customer support).
  • •Strong verbal and written communication skills to explain decisions and justify independent judgment.
  • •High attention to detail and accuracy while maintaining detailed records and reporting responsibilities.
Experience:3+ yearsCard disputesPaymentsFinancial services
Skills:CommunicationAttention to detailProblem-solvingAnalytical thinkingPrioritization
Languages:English

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
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Glassdoor: 3.8
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