Patient Experience Officer (Sakina)

SEHA (Abu Dhabi Health Services)
Al Ain
Workplace: OnsiteFull timeFunction: Software EngineeringEducation: bachelorsSkills: ["Communication","Empathy","Teamwork","Problem-solving"]

Provide outstanding patient services and information to patients and families, act as a brand ambassador for SEHA facilities, manage scheduling and registration workflows, and collaborate with multiple departments to ensure a seamless patient access experience.

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FursaFursa
SEHA (Abu Dhabi Health Services)
SEHA (Abu Dhabi Health Services)
2 months ago

Patient Experience Officer (Sakina)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Provide outstanding patient services and information to patients and families, act as a brand ambassador for SEHA facilities, manage scheduling and registration workflows, and collaborate with multiple departments to ensure a seamless patient access experience.
Location: Al Ain
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering

Key Responsibilities

  • •Customer Service and Support: Interact with customers face to face, over telephone, email, chat, or mobile app to answer questions and provide information on appointments, referrals, facilities and services, while maintaining patient confidentiality and SEHA service standards.
  • •Appointment Scheduling: Register, schedule, reschedule and cancel appointments; verify insurance eligibility and process related tasks; collect payments and issue receipts.
  • •Documentation and Reporting: Follow established workflows to communicate and follow up on customer requests and maintain accurate records.
  • •Personal Responsibility and Team Effort: Work collaboratively, participate in improving Patient Access services, provide coverage as required, and escalate issues to management as needed.
  • •SEHA Compliance guidelines: Adhere to facility policies, ensure licensure/training within timeframes, maintain confidentiality, and promote customer service standards.

Key Requirements

  • •Diploma in Accounting/Finance/Business Administration or any relevant field
  • •Bachelor's degree or equivalent in Accounting/Finance/Business Administration or any relevant field
  • •Strong customer service and communication skills
  • •Attention to confidentiality and data accuracy
  • •Ability to coordinate scheduling, registration and patient flow across departments
Experience:Healthcare
Education:Bachelor's
Skills:CommunicationEmpathyTeamworkProblem-solving
Languages:English

Company Brief

SEHA (Abu Dhabi Health Services)
SEHA (Abu Dhabi Health Services Company) is the UAE’s largest public healthcare network, operating hospitals, clinics and specialist centres across Abu Dhabi to deliver integrated, patient‑centred medical services and advanced clinical care.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2007
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