Agent Strategy Manager

Decagon
London
Workplace: OnsiteFull timeGBP 105,000 - 140,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Communication","Presentation","Interpersonal skills","Teamwork","Persuasion"]

Customer-facing, high-impact role guiding enterprise customers through deployments and adoption of a leading AI-powered agent platform. Partner with Product & Engineering to surface needs, shape the Agent Success function, manage programs across stakeholders, and drive value realization. Strong emphasis on relationship building, communications with executives, and cross-functional collaboration to influence product direction in a fast-growing SaaS environment.

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Decagon
Decagon
6 months ago

Agent Strategy Manager

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Last checked: 21 hours agoStatus: Live

Job Summary

Customer-facing, high-impact role guiding enterprise customers through deployments and adoption of a leading AI-powered agent platform. Partner with Product & Engineering to surface needs, shape the Agent Success function, manage programs across stakeholders, and drive value realization. Strong emphasis on relationship building, communications with executives, and cross-functional collaboration to influence product direction in a fast-growing SaaS environment.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Shape the Agent Success function and lay the groundwork for its operations at Decagon.
  • •Build meaningful partnerships with customers and act as their strategic advisor.
  • •Co-pilot customer deployments from scoping to adoption and value realization.
  • •Continuously learn product features and wider AI industry context to become a best-practices expert.
  • •Communicate effectively with stakeholders from individual contributors to C-suite

Pay and Benefits

Salary: GBP 105,000 - 140,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid LeaveMeal Allowance

Key Requirements

  • •4+ years of customer facing experience in a technical and customer facing role in B2B SaaS
  • •Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
  • •Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
  • •Strong interpersonal, persuasion and teamwork skills
  • •Business understanding of GTM sales teams and processes
Experience:4+ yearsSaaSB2B
Skills:CommunicationPresentationInterpersonal skillsTeamworkPersuasion

Company Brief

Decagon
Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor