NTT

2 weeks ago

Helpdesk Associate - ITIL

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide first-line IT service desk support to users in Bengaluru, advising and assisting via phone, chat, and email. Diagnose, research, and resolve hardware, software, network, and peripheral issues, while recording incidents in ITSM and escalating when needed. Support PC maintenance requests, guide users on IT policy interpretation, and help ensure maximum uptime through fast, accurate problem handling—especially in hybrid office/remote environments.

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Manage customer interactions and record reported issues in ITSM.
•Identify issues, apply fixes, and investigate root causes using internal instructions.
•Provide technical guidance for prioritizing and resolving problems via telephone and email.
•Screen, refer, and diagnose internal inquiries and work requests related to PC maintenance.
•Act as a liaison between customers and internal departments to resolve online system problems accurately and on time.

Key Requirements

•Ideally university education, preferably a technical degree, or Microsoft certifications.
•Experience providing hybrid (office and remote) IT support.
•Awareness of Microsoft Operating Systems local and hybrid administration and Microsoft Office family applications.
•Ability to analyze and solve problems using troubleshooting skills to investigate potential solutions.
•Excellent communication and customer service skills, including fluency in English.

Skills:CommunicationCustomer serviceProblem-solvingTroubleshootingFlexibility

Certifications:Microsoft certificationsITIL

Languages:English

Tech Stack:ITILITSMMicrosoft Operating SystemsMicrosoft Office

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT