Account Manager Regions Spain

Delivery Hero
Madrid
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: bachelorsSkills: ["Relationship building","Communication","Interpersonal skills","Project management","Data-driven decision making"]

Own and grow a portfolio of top restaurant partners across several cities in Spain. Build proactive relationships through partner meetings, business reviews, and consistent communication while monitoring KPIs and partner health. Drive growth through promos, marketing activations, menu performance optimization, and commission renegotiations. Improve partner operational efficiency and churn management to ensure strong revenue and customer experience outcomes.

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Delivery Hero
Delivery Hero
2 days ago

Account Manager Regions Spain

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Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own and grow a portfolio of top restaurant partners across several cities in Spain. Build proactive relationships through partner meetings, business reviews, and consistent communication while monitoring KPIs and partner health. Drive growth through promos, marketing activations, menu performance optimization, and commission renegotiations. Improve partner operational efficiency and churn management to ensure strong revenue and customer experience outcomes.
Location: Madrid
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the primary go-to person for top restaurant partners, ensuring they thrive and win with Glovo.
  • •Define and pursue long-term city strategies for growth, promotions, advertising, and operations.
  • •Establish partner relationships via proactive communication, partner meetings, and business reviews; identify partner needs.
  • •Manage KPIs and portfolio reporting; take actions to achieve goals and company OKRs.
  • •Drive revenue and operational improvements through promo and marketing activations, commission renegotiation, selling assets, and churn recovery for inactive partners.

Pay and Benefits

Perks:Health InsuranceEquityGym MembershipRemote WorkParental Leave

Key Requirements

  • •At least 1 year of experience in high-performance, fast-paced environments (e.g., startup, investment banking, consulting, or tech).
  • •Native-level Spanish and strong English skills.
  • •Bachelor’s degree in Business Administration, Marketing, Industrial Engineering, or Public Relations is a plus.
  • •Strong commercial skills and customer obsession, with ability to persuade and sell value to partners and the Glovo platform.
  • •Proficiency with Google Docs and MS Office (Excel) and a data-driven mindset for decision-making based on KPIs.
Experience:1+ years
Education:Bachelor's in Business Administration, Marketing, Industrial Engineering or Public Relations
Skills:Relationship buildingCommunicationInterpersonal skillsProject managementData-driven decision making
Languages:SpanishEnglish
Tech Stack:Google DocsMS OfficeExcel

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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