Senior Technical Account Manager - Federal

Dragos
United States
Workplace: RemoteFull timeUSD 154,000+Function: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Relationship building","Communication","Customer advocacy","Risk awareness","Stakeholder influence"]

Serve as a trusted technical advisor to federal customers across the full lifecycle, helping drive adoption, operationalization, and optimization of Dragos solutions. You’ll lead onboarding and implementation support, run account reviews and roadmap alignment, monitor health and adoption metrics, and partner with Customer Success, Support, Product, and Sales. You’ll also act as an OT cybersecurity subject matter expert, delivering training and workshops with regional travel as needed.

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Dragos
Dragos
3 days ago

Senior Technical Account Manager - Federal

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Serve as a trusted technical advisor to federal customers across the full lifecycle, helping drive adoption, operationalization, and optimization of Dragos solutions. You’ll lead onboarding and implementation support, run account reviews and roadmap alignment, monitor health and adoption metrics, and partner with Customer Success, Support, Product, and Sales. You’ll also act as an OT cybersecurity subject matter expert, delivering training and workshops with regional travel as needed.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary technical advocate for assigned customers, supporting onboarding, implementation, and long-term success with the Dragos platform.
  • •Guide customers in operationalizing key use cases and integrating Dragos into existing workflows to drive measurable business outcomes.
  • •Lead regular account reviews, roadmap alignment discussions, and platform optimization efforts to ensure continued value realization.
  • •Monitor customer health and adoption metrics, proactively identifying risks and supporting get-well plans for at-risk or underutilized accounts.
  • •Partner closely with Customer Success, Support, Product, and Sales to ensure a seamless end-to-end customer experience.
Travel: Medium travel

Pay and Benefits

Salary: USD 154,000
Perks:Health InsuranceEquity401kPaid Leave

Key Requirements

  • •3+ years of experience working in OT environments with practical knowledge of ICS, SCADA, or DCS systems.
  • •1+ year of experience in a cybersecurity engineering or SOC role, preferably supporting critical infrastructure environments.
  • •Strong understanding of ICS/OT cybersecurity concepts, including detection platforms, risk management, and industrial threat scenarios.
  • •Familiarity with SIEM tools and incident response workflows, plus industrial networking concepts such as SPAN/TAPs, VLANs, and firewalls.
  • •Experience in customer-facing or post-sales roles delivering value-focused technical support and influencing technical and business stakeholders.
Experience:3+ yearsCybersecurityICS/OTCritical infrastructureSOC
Skills:Relationship buildingCommunicationCustomer advocacyRisk awarenessStakeholder influence
Tech Stack:ICSOTSCADADCSSIEMSplunkQRadarFortiSIEMElasticSPAN/TAPsVLANsFirewallsIncident response

Eligibility

Security Clearance:SECRETTOP SECRET

Company Brief

Dragos
Provides industrial cybersecurity solutions protecting operational technology (OT) and industrial control systems (ICS) with threat detection, incident response, and asset visibility to secure critical infrastructure and manufacturing environments.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Washington, D.C., United States
Founded: 2016
WebsiteLinkedIn