Quality & Training Specialist - Video Safety Operations - Dublin - Albanian Speaker

TikTok
Dublin
Full timeFunction: Education & TrainingSkills: ["Problem-solving","Ownership","Self-motivation","Stakeholder management","Analytical thinking"]

Ensure safety policies are enforced accurately and consistently at scale by conducting analytical quality audits of human moderation and maintaining data integrity. Own root-cause analysis of recurring quality issues, provide expert judgment on complex/high-risk cases, and lead calibration sessions for consistency. Partner cross-functionally with BPO and operations teams to cascade policy updates, resolve edge cases, and drive continuous process optimization. Leverage QA dashboards, RCA tools, and AI to produce weekly and monthly reporting, plus support training rollouts.

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FursaFursa
TikTok
TikTok
3 days ago

Quality & Training Specialist - Video Safety Operations - Dublin - Albanian Speaker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Ensure safety policies are enforced accurately and consistently at scale by conducting analytical quality audits of human moderation and maintaining data integrity. Own root-cause analysis of recurring quality issues, provide expert judgment on complex/high-risk cases, and lead calibration sessions for consistency. Partner cross-functionally with BPO and operations teams to cascade policy updates, resolve edge cases, and drive continuous process optimization. Leverage QA dashboards, RCA tools, and AI to produce weekly and monthly reporting, plus support training rollouts.
Location: Dublin
Employment Type: Full time
Job Function: Education & Training

Key Responsibilities

  • •Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards while meeting audit targets.
  • •Perform deep-dives into recurring quality issues using Root Cause Analysis (RCA) and translate findings into actionable feedback for operational guidelines and standards.
  • •Provide expert judgment on complex, ambiguous, or high-risk cases under quality methodologies and processes (e.g., KOM), including validating benchmark “golden sets.”
  • •Lead calibration sessions to ensure consistency across moderation teams, partnering with BPO and cross-functional stakeholders.
  • •Manage and resolve unprecedented edge cases, ensure policy cascading and updates are communicated and implemented, and produce weekly/monthly reporting using QA and RCA tools and AI.

Key Requirements

  • •Proven experience conducting analytical audits and maintaining data integrity in a trust and safety, compliance, or high-volume operational environment.
  • •Strong Root Cause Analysis (RCA) skills to identify recurring issue patterns and recommend process optimizations that reduce error rates.
  • •Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
  • •Excellent stakeholder management skills to lead calibration sessions and deliver training while partnering with BPO and internal teams.
  • •Fluency in Albanian (required) and fluency in English as the primary working language.
Experience:Trust and safetyComplianceData analysisModeration operations
Skills:Problem-solvingOwnershipSelf-motivationStakeholder managementAnalytical thinking
Languages:AlbanianEnglish
Tech Stack:AIData visualizationQA dashboardsRCA toolsCalibration platforms

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn