Senior Community Manager

Fivetran
Colorado, Virginia
Workplace: RemoteFull timeUSD 130,068 - 162,585.5Function: Communications, PR & CommunitySkills: ["Written communication","Facilitation","De-escalation","Community building","Cross-functional collaboration","Data-informed decision making","Emotional intelligence","Conflict navigation","Incident response"]

Lead digital engagement for the dbt community, with a primary focus on managing and growing the dbt Slack community. Own day-to-day community operations, evolve channel strategy and guidelines, and build scalable moderation and support workflows including Code of Conduct enforcement. Coach moderators, create member-facing content systems, and use community tooling and metrics to drive experiments and surface insights to Product, Marketing, Support, and Developer Experience.

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FursaFursa
Fivetran
Fivetran
19 hours ago

Senior Community Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead digital engagement for the dbt community, with a primary focus on managing and growing the dbt Slack community. Own day-to-day community operations, evolve channel strategy and guidelines, and build scalable moderation and support workflows including Code of Conduct enforcement. Coach moderators, create member-facing content systems, and use community tooling and metrics to drive experiments and surface insights to Product, Marketing, Support, and Developer Experience.
Location: Colorado, Virginia
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Own day-to-day operations of the dbt Slack community, ensuring a welcoming, high-signal experience for members worldwide
  • •Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming
  • •Develop and maintain scalable moderation and support workflows, including Code of Conduct enforcement and incident response collaboration as needed
  • •Coach and support moderators and community champions; recruit and onboard new moderators as the community grows
  • •Monitor and report community engagement and health metrics and surface insights and member feedback to Product, Marketing, and Support

Pay and Benefits

Salary: USD 130,068 - 162,585.5
Perks:Health InsurancePaid LeaveParental LeaveRsusLearning BudgetCell Phone

Key Requirements

  • •5+ years of experience in digital community management, online engagement, or community program management in a global or distributed environment
  • •Own day-to-day operations for a large online community (e.g., Slack/Discord/forum), including moderation, member support, and community health
  • •Build and improve moderation and support workflows (triage, escalation paths, response playbooks) with Code of Conduct enforcement
  • •Use community tooling and analytics (e.g., Slack workflows, Common Room or similar) to track engagement, identify trends, and drive improvement
  • •Demonstrate strong written communication and facilitation skills to de-escalate issues and encourage productive conversation
Experience:Digital community managementOnline engagementGlobal/distributed environmentSlack communitiesDiscord communities
Skills:Written communicationFacilitationDe-escalationCommunity buildingCross-functional collaborationData-informed decision makingEmotional intelligenceConflict navigationIncident response
Languages:English
Tech Stack:SlackDiscordCommon RoomCommunity workflowsModeration workflowsKnowledge baseIntegrationsWeb portalAnalytics

Company Brief

Fivetran
Provides automated data integration and replication software that moves data from hundreds of sources into cloud data warehouses and analytics platforms. Helps engineering and analytics teams keep data pipelines reliable, current, and low-maintenance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Oakland, United States
Founded: 2012
WebsiteLinkedIn