Freshworks

4 weeks ago

SI Partner Manager - UK

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own the full lifecycle of Freshworks’ UK SI partner strategy, prospecting and signing mid-tier SI partners, building a strong partner-led GTM, and driving pipeline and revenue through SI relationships while collaborating with sales, pre-sales and marketing.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Development & Partnerships

Seniority: Mid level

Key Responsibilities

•Identify, target, and sign mid-tier SI partners (e.g., Capgemini, CGI, Unisys) aligned to Freshworks’ UK ITSM and CX growth priorities and build a pipeline of prospective SI partners
•Lead the end-to-end partner recruitment process — from initial outreach and business case development through to contract execution and onboarding
•Design and execute structured onboarding programmes that bring new SIs to first-deal-ready status quickly: product knowledge, commercial terms, deal registration, pre-sales support model
•Build and maintain SI partner capability across sales, pre-sales, and delivery —ensuring partners can self-sufficiently position, scope, and close Freshworks-based solutions
•Own and actively manage a partner-sourced and partner-influenced pipeline, working with CAMs and field AEs to progress and close SI-originated opportunities

Key Requirements

•7+ years’ experience in channel, alliances, or partner management within a SaaS or enterprise software environment
•Demonstrable track record of recruiting and activating SI partners, not just managing existing relationships
•Strong understanding of how mid-tier SIs operate: practice structures, P&L dynamics, delivery models, and how they make partner investment decisions
•Experience working in or adjacent to ITSM, EX, or CX categories — familiarity with the ServiceNow ecosystem is a strong advantage
•Commercially rigorous: comfortable building joint business plans, setting pipeline targets, and holding partners accountable to commitments

Experience:7+ yearsSaaSEnterprise softwareITSMCXServiceNow

Skills:SalesCommunicationRelationship managementForecastingNegotiation

Languages:English (UK)

Tech Stack:SalesforceCRMPre-salesITSM

Company Brief

Freshworks

Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Freshworks

4 weeks ago

SI Partner Manager - UK

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Development & Partnerships

Seniority: Mid level

Key Responsibilities

•Identify, target, and sign mid-tier SI partners (e.g., Capgemini, CGI, Unisys) aligned to Freshworks’ UK ITSM and CX growth priorities and build a pipeline of prospective SI partners
•Lead the end-to-end partner recruitment process — from initial outreach and business case development through to contract execution and onboarding
•Design and execute structured onboarding programmes that bring new SIs to first-deal-ready status quickly: product knowledge, commercial terms, deal registration, pre-sales support model
•Build and maintain SI partner capability across sales, pre-sales, and delivery —ensuring partners can self-sufficiently position, scope, and close Freshworks-based solutions
•Own and actively manage a partner-sourced and partner-influenced pipeline, working with CAMs and field AEs to progress and close SI-originated opportunities

Key Requirements

•7+ years’ experience in channel, alliances, or partner management within a SaaS or enterprise software environment
•Demonstrable track record of recruiting and activating SI partners, not just managing existing relationships
•Strong understanding of how mid-tier SIs operate: practice structures, P&L dynamics, delivery models, and how they make partner investment decisions
•Experience working in or adjacent to ITSM, EX, or CX categories — familiarity with the ServiceNow ecosystem is a strong advantage
•Commercially rigorous: comfortable building joint business plans, setting pipeline targets, and holding partners accountable to commitments

Experience:7+ yearsSaaSEnterprise softwareITSMCXServiceNow

Skills:SalesCommunicationRelationship managementForecastingNegotiation

Languages:English (UK)

Tech Stack:SalesforceCRMPre-salesITSM

Company Brief

Freshworks

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor