BPO Supervisor
NTT
Manila
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 2+ yearsSkills: ["Communication","Customer service","Independent work","Analysis","Detail orientation","Multitasking","Decision-making","Teamwork"]Supervise end-to-end health claims administration operations for a U.S. health plan client. You’ll ensure highest quality of service by distributing work, monitoring productivity and quality, handling audit appeals review, and assisting with escalated claims issues. Manage team production goals, report results and issues to leadership, and support a 9:00 pm–6:00 am PST schedule with potential overtime or weekend work from the Manila office.
