Solutions Engineer - Mid-Market

Serval
San Francisco, New York
Workplace: OnsiteFull timeUSD 215,000 - 215,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Communication","Storytelling","Problem-solving","Ownership","Adaptability"]

Own the technical side of the pre-sales cycle as the founding Solutions Engineer, earning trust and winning technical decisions with strategic IT and security buyers. Run discovery, architecture reviews, demos, and security reviews; deep-dive prospect integrations across identity, ITSM/ticketing, MDM, HRIS, cloud, and SaaS administration. Build the initial SA toolkit and reference architectures, bridge field feedback to engineering, and ensure a clean handoff to Deployment.

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FursaFursa
Serval
Serval
4 days ago

Solutions Engineer - Mid-Market

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own the technical side of the pre-sales cycle as the founding Solutions Engineer, earning trust and winning technical decisions with strategic IT and security buyers. Run discovery, architecture reviews, demos, and security reviews; deep-dive prospect integrations across identity, ITSM/ticketing, MDM, HRIS, cloud, and SaaS administration. Build the initial SA toolkit and reference architectures, bridge field feedback to engineering, and ensure a clean handoff to Deployment.
Location: San Francisco, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Run the technical sales motion with AEs: discovery, architecture, demos, whiteboard sessions, executive briefings, and security reviews.
  • •Lead deep integration work across identity providers, ITSM/ticketing, MDM, HRIS, cloud, and SaaS applications.
  • •Translate prospect environments and goals into scoped value-based use cases and pilot success criteria.
  • •Serve as the credible voice on security and access, including guardrails, approval workflows, least-privilege and just-in-time access, and audit logging.
  • •Build the foundational SA toolkit (demo environments, reference architectures, evaluation frameworks, technical FAQs, competitive positioning) and bridge field objections to engineering.

Pay and Benefits

Salary: USD 215,000 annually
Equity and Bonus:Equity

Key Requirements

  • •3-6+ years in solutions architecture, sales engineering, or comparable pre-sales technical roles in B2B software or infrastructure.
  • •Track record selling technical products to senior IT and security buyers, with credibility in front of CIOs, Heads of IT, and security leaders.
  • •Strong technical depth to lead architecture reviews, debug integrations live, and answer security questions without relying on slides.
  • •Working fluency with modern IT and identity stack, including IdPs and SCIM, ITSM and ticketing, SaaS administration, APIs, and access provisioning/revocation.
  • •Excellent communication and storytelling to translate complex concepts for engineers and executives.
Experience:3+ yearsB2B softwareInfrastructurePre-salesSolutions architectureSales engineering
Skills:CommunicationStorytellingProblem-solvingOwnershipAdaptability
Tech Stack:AIAgentic AILLMsOktaEntraSCIMITSMTicketingMDMHRISAPIsSaaS administrationLeast-privilegeAudit loggingAccess managementApproval workflows

Company Brief

Serval
Serval builds software solutions for secure communications and collaboration, offering tools that help teams connect, share data, and coordinate workflows across distributed environments.
Industry: SaaS
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