Customer Specialist

CarMax
Missouri
Workplace: OnsitePart timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Relationship-building","Integrity","Teamwork","Attention to detail"]

Deliver a customer-first experience by guiding customers through the car-buying and selling journey. Facilitate appraisals and test drives, perform vehicle condition and cosmetic inspections, and manage inventory check-in and scanning. Handle administrative paperwork and payments, coordinate service appointments, and review repair order invoices for accuracy while following EH&S requirements in a clean, organized work area.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Deliver a customer-first experience by guiding customers through the car-buying and selling journey. Facilitate appraisals and test drives, perform vehicle condition and cosmetic inspections, and manage inventory check-in and scanning. Handle administrative paperwork and payments, coordinate service appointments, and review repair order invoices for accuracy while following EH&S requirements in a clean, organized work area.
Location: Missouri
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional service.
  • •Conduct vehicle condition assessments and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to meet CarMax Quality Standards.
  • •Handle paperwork and payments, coordinate service appointments, and review repair order invoices for billing accuracy.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Paid Leave

Key Requirements

  • •Strong communication skills to represent CarMax and its products.
  • •Ability to build lasting relationships and create win-win solutions for customers.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Ability to manage multiple tasks with attention to detail and meet deadlines.
  • •High School Diploma or equivalent, plus a valid driver’s license; ability to lift up to 25 lbs and read/transcribe data.
Experience:RetailCustomer service
Skills:CommunicationRelationship-buildingIntegrityTeamworkAttention to detail
Licenses:Valid driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn