Sr. Desktop Support Specialist (Apple/IOS Support)

General Dynamics
Washington
Workplace: OnsiteFull timeUSD 33.15 - 44.85 hourlyFunction: Customer Support (Service Desk)Experience: 5+ yearsSkills: ["Communication","Problem-solving","Multitasking","Organizational abilities","Customer-first mindset"]

Provide hands-on technical support for end-users using Apple iOS devices and macOS systems, including executive-level assistance for troubleshooting and meeting setup. Diagnose and resolve hardware, software, and networking issues; handle device setup, configuration, and ongoing maintenance. Administer mobile device management (MDM) with Jamf, AirWatch, and Intune, keep device/inventory records current, and document resolutions while collaborating with the IT team on initiatives.

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FursaFursa
General Dynamics
General Dynamics
1 day ago

Sr. Desktop Support Specialist (Apple/IOS Support)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide hands-on technical support for end-users using Apple iOS devices and macOS systems, including executive-level assistance for troubleshooting and meeting setup. Diagnose and resolve hardware, software, and networking issues; handle device setup, configuration, and ongoing maintenance. Administer mobile device management (MDM) with Jamf, AirWatch, and Intune, keep device/inventory records current, and document resolutions while collaborating with the IT team on initiatives.
Location: Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide technical support to end-users for Apple iOS devices and macOS systems.
  • •Deliver executive support with rapid troubleshooting, meeting setup, and high-priority technical assistance.
  • •Troubleshoot and resolve hardware, software, and networking issues on Apple devices.
  • •Assist with setup, configuration, and management of Apple and iOS devices.
  • •Support and administer MDM solutions (Jamf, AirWatch, Intune), perform maintenance/security updates, and document work.

Pay and Benefits

Salary: USD 33.15 - 44.85 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •5+ years of related experience in a desktop support technician or similar IT support role.
  • •Proven expertise supporting Apple iOS and macOS environments, including executive support experience.
  • •Familiarity with troubleshooting Apple hardware, software, and peripherals.
  • •Knowledge of mobile device management (MDM) tools such as Jamf, AirWatch, and Intune.
  • •Customer-focused communication and strong problem-solving, multitasking, and organizational skills.
Experience:5+ years
Skills:CommunicationProblem-solvingMultitaskingOrganizational abilitiesCustomer-first mindset
Certifications:Apple Certified iOS Technician (ACiT)Apple Certified Support Professional (ACSP)
Tech Stack:AppleApple iOSMacOSApple DevicesJamfAirWatchIntuneIPhoneIPadTeamsZoomOffice 365

Eligibility

Nationality:US National
Security Clearance:BI Full 6C (T4)

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn