Customer Solutions Representative

HP
United States
Workplace: OnsiteFull timeUSD 40,000 - 48,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: high_schoolSkills: ["Verbal communication","Written communication","Problem-solving","Critical thinking","Organization"]

Provide white-glove, order-focused customer support as an inbound voice specialist, managing a high-volume phone queue and corresponding email communications. Own issues from first contact through resolution for returns, exchanges, cancellations, credits, tax exemption requests, and post-order inquiries. Accurately document CRM cases, validate entitlement, and partner across internal teams to escalate and resolve complex situations while meeting SLA expectations.

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FursaFursa
HP
HP
4 days ago

Customer Solutions Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide white-glove, order-focused customer support as an inbound voice specialist, managing a high-volume phone queue and corresponding email communications. Own issues from first contact through resolution for returns, exchanges, cancellations, credits, tax exemption requests, and post-order inquiries. Accurately document CRM cases, validate entitlement, and partner across internal teams to escalate and resolve complex situations while meeting SLA expectations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Answer and manage a high-volume inbound customer phone queue while maintaining service level expectations.
  • •Take ownership of customer issues from initial contact through resolution or escalation.
  • •Support order-related inquiries including order status, returns, exchanges, cancellations, credits, tax exemption requests, and post-order concerns via phone and email.
  • •Create, maintain, and accurately document CRM cases for every interaction to ensure complete case ownership and compliance.
  • •Partner with internal teams to resolve complex issues, monitor cases through completion, and identify opportunities for process and quality improvements.

Pay and Benefits

Salary: USD 40,000 - 48,000 annually
Perks:Health InsuranceDentalVisionLong TermShort TermLife InsuranceFlexible SpendingPaid ParentalPaid HolidaysPaid Leave

Key Requirements

  • •High school diploma or equivalent; some college coursework preferred.
  • •Typically 5+ years of customer service, customer relations, or contact center experience (or an equivalent combination).
  • •Experience supporting customers in a high-volume inbound phone environment is strongly preferred.
  • •Experience handling complex customer issues, case management, and post-order support is preferred.
  • •Experience mentoring peers, supporting training initiatives, or serving as a subject matter expert is a plus.
Experience:5+ yearsCustomer serviceContact center
Education:High School
Skills:Verbal communicationWritten communicationProblem-solvingCritical thinkingOrganization
Tech Stack:CRMCase management systemsMicrosoft Office

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
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Glassdoor: 3.8
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